CAI-NJ Mar.2020 (w) (1)

Community Trends ® March 2020

MANAGER’S PERSPECTIVE

DNY59/E+/Getty Images

• A Day in the Life of a Property Manager • Manager vs. Professional • Working with Difficult Boards • ....and more In This Issue

The Community Associations Institute New Jersey chapter would like to thank its 2020 Ultimate Partners below. For more information on our sponsorships, please contact CAI-NJ at 609-588-0030 or info@cainj.org.

Becker & Poliakoff, LLP

T hank You Fo r You r Suppo r t !

THE CAI-NJ COMMUNITY TRENDS ® MAGAZINE CONTENTS

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A Day in the Life of a Property Manager By Holly Foley, CMCA RMG, Regency Management Group, Inc., AAMC

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Manager vs. Professional Contributors include: Benjamin Basch, American Pool Arline Bruno, CMCA, Associa Mid-Atlantic, AAMC Jonathan H. Katz, Esq., Hill Wallack, LLP Nicole Martone, CMCA, AMS, PCAM Associa - Community Management Corporation, AAMC Erin O’Reilly, CMCA, AMS, PCAM, FirstService Residential, AAMC Brent Rivenburgh and Cathy Mazzoli, Allen & Stults Co., Inc.

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Working with Difficult Boards By Denise Becker, PCAM Corner Property Management, AAMC

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Management Trends: Tips in Organizing Your Day as a Property Manager

By Dawn Mackanic, CMCA Prime Management, AAMC

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Get to Know...Industry Leaders With 5 Questions Featuring Jeff Cirkus, PCAM, Associa Community Management Corp., AAMC; Kari Prout, CMCA, Access Property Management, Inc., AAMC, AMO; and Rachel Richardson, Taylor Management Company, AAMC, AMO

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EXTRAS President's Corner

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Looking Ahead

CAI-NJ Upcoming Events

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Legislative Update

CA-PAC “Dollar a Door” Campaign

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Chapter Trends 13 Jules C. Frankel Manager Education Assistance Program 14 Legislative Update Program Registration 25 2020 CAI-NJ Spring Break Party Registration 35 2020 CAI-NJ Conference & Expo Save-the-Date 41 2020 Lecture Series Registration 48 New Members 58 CAI Membership Application 59 2020 Ultimate Partner Listings 64

GET to KNOW... Industry Leaders With 5 Questions

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JEFFCIRKUS,PCAM ASSOCIACOMMUNITYMANAGEMENT CORP.,AAMC Describeyouperfectday... Snowboardingonsome fr sh powderoutwest What isyour favorite restaurant

KARIPROUT,CMCA ACCESSPROPERTYMANAGEMENT, INC.,AAMC,AMO Describeyouperfectday... Anydayonvacation really. What isyour favorite restaurantor favoritemeal? Buddakan

Feodora Chiosea; Omelchenko Andrii; scyther5; Feodora Chiosea; IconicBestiary/iStock/ Getty Images Plus; ryasick/E+/Getty Images Plus

or favoritemeal? Steakon thegrill Whatwas themakeandmodelofyourfirstcar? 1998FordExplorer Whatmovieorsong titlebestdescribesyour life? TomPetty– Iwon’tbackdown Howdoyou relaxafteraharddayatwork? Bingewatching tv.

Whatwas themakeandmodelofyourfirstcar? 1978ChevyMonza.Bought it for100buckaroos! That rustbucketdidn’t last longand Iwasable to upgrade toa1985MazdaRX7. Imiss thatcar. Whatmovieorsong titlebestdescribesyour life? Any80’sstation-I listenallday long-can’tpick justonesong todescribemy life.Allof the80s!

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RACHELRICHARDSON

CAI-NJ LEADERSHIP

BOARD OFFICERS

VICE PRESIDENT JEFFREY LOGAN GUARDIAN SERVICE INDUSTRIES, INC.

PRESIDENT ELECT LOREN LIGHTMAN, ESQ. HILL WALLACK LLP

PRESIDENT JENNIFER NEVINS, CMCA DW SMITH ASSOCIATES, LLC

TREASURER TONY NARDONE, MBA, PCAM CORNER PROPERTY MANAGEMENT, AAMC

SECRETARY MARK WETTER, ESQ. RADOM & WETTER

BOARD OF DIRECTORS Benjamin Basch American Pool Enterprises

Charles Lavine Traditions at Federal Point Condominium Association Homeowner Leader Christopher Nicosia, CMCA, AMS, PCAM

Business Partner Donna Belkot Taylor Management Company, AAMC, AMO Community Association Manager Vanessa Davenport Regency at Quailbrook Homeowners Association Homeowner Leader

Prime Management, Inc., AAMC Community Association Manager Mohammed Salyani, CPA

WilkinGuttenplan Business Partner

GENERAL COUNSEL Jason Orlando, Esq. Orlando Murphy LLP

GENERAL COUNSEL EMERITUS Wendell A. Smith, Esq., CCAL Greenbaum, Rowe, Smith & Davis, LLP

IMMEDIATE PAST PRESIDENT Mohammed Salyani, CPA WilkinGuttenplan

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PRESIDENT’S CORNER

Jennifer Nevins, CMCA, CAI-NJ 2020 PRESIDENT DW Smith Associates, LLC

CAI-NJ STAFF

JUNE M. BRETZ CHAPTER EXECUTIVE DIRECTOR JUNE@CAINJ.ORG ANGELA KAVANAUGH SENIOR OPERATIONS DIRECTOR ANGELA@CAINJ.ORG JACLYN OSKIERKO DIRECTOR, CONFERENCE & EVENTS JACLYN@CAINJ.ORG BROOKE STOPPIELLO-NEVINS COMMUNICATIONS MANAGER BROOKE@CAINJ.ORG JENNIFER FARRELL ADMINISTRATIVE COORDINATOR JENNIFER@CAINJ.ORG

“Who looks outside, dreams; Who looks inside, awakes.” — Carl Gustav Jung

Spring is Here! F irst and foremost, I would like to thank everyone who helped to make our 2020 CAI Awards Celebration such a profound success, including the members of the Awards Committee, the CAI-NJ staff and the amazing award recipients! I know the dedication and effort that is involved in making these events appear “seamless,” and I am so grateful to be part of such an incredible organization. As you know, each month’s article includes a theme of inspiration. This month’s quote is from Carl Gustav Jung and it reminds me of the beauty of spring awakening – “Who looks outside, dreams… Who looks inside, awakes.” As we look around at the beauty of nature and feel the warmth of spring, this is a reminder to also look inward. It’s been said that when looking inward, you recognize that happiness is an “inside job,” and it is about who we are and not about what we have. This focus on mindfulness has been of particular significance in my life – and I hope as you recognize the beauty of spring, you take a moment to reflect on “you.” For 2020, my focus is to also ensure that CAI takes a deep look inward. As I men- tioned last month, it’s my intention to attend as many committee meetings as possible this year. It has been incredible to see firsthand the passion and enthusiasm of each committee! In doing so, I want to make sure that all volunteers know the value of their commitment to CAI and to ensure that the goals of each committee connect to CAI’s overall strategic plan. Most importantly, I am working with staff and our committees to ensure that CAI is meeting the diverse needs of its membership. One of the most frequent requests I’ve received is to expand the geographical reach of our programs. As the year begins to unfold, be on the lookout for additional lecture series and professional development courses that span into our northern and southern regions. If you have any ideas that support this effort, please remember that I am here to serve our membership and my “door is always open.” Feel free to reach out to me anytime. In closing, you may have heard the exciting news about the launch of our “CAI Foundation.” Our extended CAI family has for years focused on serving under-resourced individuals and families in New Jersey. The CAI-NJ Foundation will build upon this tra- dition with an ambitious dual mission: to alleviate homelessness and to increase home ownership by supporting those less fortunate in our community. I can’t express how proud I am to be part of a CAI driven philanthropic effort that will make a difference in the lives of so many in our community. CAI-NJ is an industry organization full of pas- sionate, incredible people — I can’t wait to see what we can accomplish together. n

Contact CAI-NJ

ADDRESS CAI-NJ

500 HARDING ROAD FREEHOLD, NJ 07728 PHONE 609-588-0030 FAX 609-588-0040 WEB WWW.CAINJ.ORG EMAIL INFO@CAINJ.ORG

CAI-NJ On Social Media

www.facebook.com/ CAINJCHAPTER

@CAINJCHAPTER

Community Associations Institute - New Jersey Chapter

@cainewjersey

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LOOKING AHEAD JUNE M. BRETZ | CAI-NJ CHAPTER EXECUTIVE DIRECTOR

When I first arrived at CAI, I was repeatedly asked what drew me to the association. The answer is simple… I was blessed to be born into a home where community service was not an option, it was a lifestyle. I also spent the bulk of my career serving in charities and working with those less fortunate. It was the best life I could have chosen. Now, I feel fortunate to continue that path at CAI. Because at CAI, it’s not about houses, brick and mortar, it’s about building better communities... and that is a mission I stand behind! For decades, our members have been actively finding ways to support local charities. This year, to take our work to the next level, we announced the launch of the CAI-NJ Foundation. But now, let me take this opportunity to tell you a little more… WHY We are an association committed to building communities, whether that’s a community of houses, a condo association, or a co-op of apartments. So, while there are hundreds of meaningful charitable causes to support, it just makes good sense to stand behind the many nonprofit organizations that are working every day to eradicate homelessness. Our vision: That every man, woman, and child has a home and a warm, safe place to lay their head. WHAT The CAI-NJ Foundation will act as an umbrella platform for our philanthropic efforts. The Foundation will focus on galvanizing the entire membership, primarily through group volunteer opportunities, collection programs (food, clothing, etc.), and awareness efforts. Our goals in this formative year will be to work alongside our committees to support existing programs and to plan the launch of new, meaning- ful programs that will help alleviate homelessness. The CAI-NJ Foundation will not be a separate entity, and

unlike traditional foundations, it will not focus on grantmak- ing. The Foundation will be governed by the CAI-NJ Board of Directors and Chapter President Jennifer Nevins will serve as the 2020 Chair. THE NEED According to a 2019 report of The Council of Economic Advisers, “Over half a million people go homeless on a single night in the United States. Approximately 65 percent are found in homeless shelters, and the other 35 percent— just under 200,000—are found unsheltered on our streets.”

“Our vision: That every man, woman, and child has a home and a warm, safe place to lay their head.”

WHO Homelessness almost always involves people facing des- perate situations and extreme hardship. Difficult choices. Limited options. Extreme duress. And homelessness can affect anyone — men, women, children, young and old, of all races and all backgrounds. Homelessness goes beyond the boundaries of chronic poverty. Homelessness plagues our mentally ill, our domestically abused, our honored vets, our foster children who ‘age out’ of the system, and so many more. It’s a hidden epidemic in our own backyards. In fact, it is a very real threat looming over the head of mil- lions of middle-income families just ‘one paycheck away’ from losing their homes. Homelessness affects us all. Besides the fact that doing good in the community is just the right thing to do -- and the best way to create an CONT I NU E S ON PAGE 47

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2020

EVENTS & EDUCATION CALENDAR

March

June

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Lecture Series - Drones: Your Eye in the Sky CAI-NJ Office, Freehold

Board Leadership Development Workshop CAI-NJ Office, Freehold Joint Manager/Business Partner Roundtable Forsgate Country CLub, Monroe Twp. Dennis R. Casale Memorial Golf Outing Forsgate Country CLub, Monroe Twp.

APRIL

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Legislative Update - South Horizons at Woods Landing, Mays Landing Legislative Update - South/Central Country Walk of Lake Ridge, Manchester Legislative Update - Central The Ponds, Monroe Spring Break Party The Grand Marquis, Old Bridge Education Series - Pool Director Certification Program CAI-NJ Office, Freehold Legislative Update - North/Central Renaissance at Raritan Valley, Somerset

AUGUST

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Annual Beach Party Martell’s Tiki Bar, Pt. Pleasant Beach

octobER

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Conference Networking Reception The Event Center @iPA, Freehold Annual Conference & Expo The Event Center @iPA, Freehold

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may

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Joint Manager & Business Partner Panel Discussion Stockton Seaview Hotel & Golf Club, Galloway

For more information visit www.cainj.org All Events Are Subjuect To Change

LEGISLATIVE UPDATE

GEORGE GREATREX, ESQ. PARTNER, HILL WALLACK LLP LEGISLATIVE ACTION COMMITTEE CHAIR

I n last month’s issue of Community Trends ® I reported to you with high hopes the fact that two important pieces of legisla- tion supported by CAI-NJ had been overwhelmingly passed by both houses of the New Jersey Legislature (Assembly and Senate) during the last days of the lame duck session which ended on January 13, 2020, and had been sent on to the Governor’s desk for him to sign into law. As we have occasionally learned over the past several years, the fact that a bill is passed by the Legislature does not ensure it will be approved by the Governor. The Governor has various options when reviewing a bill passed by the legislature: sign it into law, affirmatively veto it, conditionally veto it with suggestions on what changes will make it acceptable, or “pocket” veto the bill (meaning the bill goes unsigned and expires at the end of the session). Unfortunately, the latter has occurred again this past session. For those of us who supported these bills and worked hard to ensure their passage in the legislature, this outcome was most frustrating, especially in light of the fact that there ultimately was little to no opposition to these bills from the various stakeholders who would be affected by them. These are the bills that were pocket vetoed by the Governor in January, and what the next steps are with regard to each: • The NJ Uniform Common Interest Ownership Act: S2425/A3851 This bill sought to begin the process of consolidating into one omnibus statute the many statutory and regulatory provisions that apply to the various forms of common interest communities in our State. The intended effects of the bill were to modern- ize the provisions in these existing laws, some of which were drafted and adopted fifty years ago, and to simplify them for ease of reference and application, thus saving time and reducing costs. While the Governor’s office has not formally announced why he did not sign the bill into law, we believe it may have been because the Department of Community

“These are the bills that were pocket vetoed by the Governor in January, and what the next steps are with regard to each...” Affairs (DCA) presented certain non-specific objections to the bill at the end of the session. The sponsors of the bill in the legislature have expressed their intention of re-introducing the bill in their respective chambers in this new legislative session, and of working with the DCA and other stakeholders to ensure any objections are resolved, clearing the path for passage in the legislature and for the Governor’s signature into law. The CAI NJ-LAC will be there every step of the way to ensure this is accomplished. Legislative efforts to promote the use of electric vehicles moved quickly during the recent lame duck session, and the LAC worked closely with the sponsors and proponents of this legislation to ensure that the benefits to the users of such technology don’t also unreasonably burden the common interest communities that would be the subject of it. Both the Assembly and Senate overwhelmingly passed this piece of legislation which in its final form contained the protections we believed were necessary to make the process fair to common interest communities affected by it. However, the Governor pocket vetoed the bill, again without announcing his reasons for doing so. We expect the sponsors of the bill in the legislature will quickly reintroduce the bill in this new session, and once the Governor’s concerns with the bill are made public, will address those concerns in the new bill, likely resulting in its swift passage into law. We will again follow this bill to ensure it advances its laudable goals while CONT I NU E S ON PAGE 46 • Electric Vehicle Charging Stations: S2421/A1030

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2020 CAI-NJ COMMITTEES

AWARDS COMMITTEE Eileen Szelewicki, CMCA — Chair Michelle Gadaleta — Vice Chair

EDITORIAL COMMITTEE Robert Arnone, CMCA, AMS, CPM — Chair Michael Mezzo, CPA — Vice Chair Mary Barrett, Esq. Joanne Bradley Gital Dodelson, Esq. Brian Griffin, Esq. Nicole Martone, CMCA, AMS, PCAM Steven Morris, PE, RS Robert Roop, PE Michael Ryan Carol Shenk Larry Thomas, PCAM Kari Valentine, CMCA, AMS Jaquelyn Williams

HOMEOWNER LEADER COMMITTEE Roslyn Brodsky — Chair Richard Pucciarelli — Vice Chair Lois Gerber Salvatore Gurriero Richard Lans Deana Luchs Judy Miao Cheryl Palent Howard Staum Robert Travis Board Liaisons: Charles Lavine Chris Nicosia, CMCA, AMS, PCAM Staff Liaison: Angela Kavanaugh LEGISLATIVE ACTION COMMITTEE (LAC)/PAC George Greatrex, Esq. — LAC Chair A. Christopher Florio, Esq. — LAC Vice Chair Liz Comando, CMCA, PCAM — PAC President Paul Raetsch — PAC Vice President

MEMBERSHIP COMMITTEE Briana Walsh — Chair Steven Mlenak, Esq. — Vice Chair Tara Baldwin, CPA Lysa Bergenfeld, Esq. Jennifer Cardak, CMCA Megan Elgard Nichole Gist Nikolaos Haralambopoulos, CPA Bill Harvey Kathleen Radler Debra Rizzi Steve Roderick Ken Shah

Neil Betoff Rich Cassilli Drew Cowley Lindsay Cupples Kim Dempsey Annie Gonzales Ellen Goodman, Esq. Lila Khiry Christine Maldonado Drew Podolski, Esq. Kari Prout Joe Tible Mary Visco Sandi Wiktor Board Liaisons:

Amy Shorter Mark Siwiak Board Liaisons: Charles Lavine Tony Nardone, MBA, PCAM NETWORKING EVENTS COMMITTEE Gary Gleitman — Chair Freedom Hildreth — Vice Chair

Charles Witczak Board Liaisons: Benjamin Basch Jennifer Nevins, CMCA Staff Liaison:

Loren Lightman, Esq. Jennifer Nevins, CMCA Staff Liaison: Jaclyn Oskierko BUSINESS PARTNER COMMITTEE Jessica Vail — Chair Ryan Fleming — Vice Chair

Brooke Stoppiello-Nevins F.A.S.T. COMMITTEE Kristy Winchock — Chair Nicole Miller, Esq. — Vice Chair

Dean Catanzarite Diane Cody, PCAM Rhett Cowley Jose Elvir Dori Gwinn, CMCA Pam Illiano Carol Nickerson, CMCA Jeffrey Paige, Esq. Debbie Pasquariello, CIC, CIRMS

Karyn Branco, Esq. Joseph Chorba, CPA Barbara Drummond, CMCA, PCAM Matthew Earle, Esq. Vincent Hager, CIRMS Sue Howe, AMS, PCAM Steve Kroll Christine Li, Esq., CCAL Jim Magid, CMCA, AMS, PCAM Thomas Martin, Esq. Glen Masullo, CMCA, PCAM Michael Pesce, PCAM J. David Ramsey, Esq. Lisa Rayca, CMCA, AMS Caroline Record, Esq. Edward San George, PCAM Board Liaisons: Vanessa Davenport Loren Lightman, Esq. Staff Liaison: June M. Bretz MANAGER COMMITTEE

Jessica Baker, Esq. Martin Cabalar, Esq. Angela Celeste Gabriella Esposito, Esq. Shelby Evans Ashley Gray, CMCA

Thomas Asciolla Theresa Beckett Seth Frumkin Caroline Fusella Keith Giliberti Saher Gouda David Kalen

Amy Huber, Esq. Steven Kuhnert Jessica Long Kristin Marzarella Robert Radcliffe Rachel Richardson, CMCA Matthew Sengsourinh Jimmy Stovall Lauren Vadenais David Vargas Gabe Vitale Board Liaisons: Jeffrey Logan Mohammed Salyani, CPA GOLF OUTING COMMITTEE Eric Eggert — Chair Tom Witkowski — Vice Chair Joseph Balzamo, CMCA Raymond Barnes, CMCA, AMS, PCAM Chris Belkot

Daniel Reilly Jose Romero

Dawn Kearney Michael Luzzi Kim Manicone Jessica Marvel Jill Nappi Julie Nieves Daniel Roose David Ross Herman Shauger David Velasco Gregory Vinogradsky, Esq. Lisa Wagner

Chris Rosati Peter Shine Adriana Sireci Erica Taras Melissa Volet, Esq. Board Liaisons: Charles Lavine Mark Wetter, Esq. Staff Liaison: Jaclyn Oskierko

WOMEN’S LEADERSHIP COMMITTEE Nancy Hastings, CMCA, AMS, PCAM — Chair Cheryl Rhine, CIC, CIRMS — Vice Chair Briana Benitez Cathy Brennan, Esq. Karen Carway-Meehan, CMCA Corina Cornett Holly Foley, CMCA Jessica Hatton Martinia Heath, CMCA, AMS Lirelle Klein Georgette Kyriacou Pamela Lawler Toni Licciardi Elina Shchervinsky Nicole Skaro Mariaellen Varelis

Board Liaisons: Benjamin Basch

Kristina Munson, CMCA, AMS, PCAM — Chair Denise Becker, CMCA, AMS, PCAM — Vice Chair Mary Barone, CMCA, AMS

Jeffrey Logan Staff Liaison: Angela Kavanaugh CONFERENCE & EXPO COMMITTEE Jessica Kizmann, CPA — Chair Stacey Imber — Vice Chair Kristie Bendick, CMCA Joe Bonafede Jay Burak Nicole Camarota Ellen Comiski, CMCA Jeffrey Cuevas John Echelmeier Shaun Hynes Tanya Jimenez

Jeff Cirkus, CMCA, AMS, PCAM Chuck Graziano, CPM, PCAM Dawn Mackanic, CMCA

Scott Brandle Patti Clemente Marty Ehrlich Sal Iozzia Hank Johns Lisa Komitor Cathy Mango

Christopher Maus, CMCA, AMS Erin O’Reilly, CMCA, AMS, PCAM Ingrid Roe, CMCA, AMS Kerri Stimpson, CMCA, AMS Elaine Warga-Murray, CMCA, AMS, PCAM Board Liaisons: Donna Belkot Tony Nardone, MBA, PCAM Staff Liaison: Angela Kavanaugh

Ryan Mckinney Karl Meth, Esq. Paul Migliore Mike Polulak, Esq. Ross Rutman David Shahrabani Jasmin Shelton Stephen Slotnick, CMCA Ryan Weiner Board Liaisons: Chris Nicosia, CMCA, AMS, PCAM Mark Wetter, Esq. Staff Liaison: Jaclyn Oskierko

Patricia Ventura Board Liaisons:

Michael Kennedy Terry Kessler, Esq. Konrad Kurach Richard Lang Valerie Luckenbach Denise Mack Renee Miraglia Kevin Oliver Jackie Thermidor, CMCA, AMS Board Liaisons: Donna Belkot Mohammed Salyani, CPA Staff Liaisons: Angela Kavanaugh Jaclyn Oskierko

Loren Lightman, Esq. Jennifer Nevins, CMCA Staff Liaisons: Angela Kavanaugh Jaclyn Oskierko

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CA-PAC WORKS HARD PROTECTING THE INTERESTS OF COMMUNITY ASSOCIATIONS

SUPPORT CA-PAC “A Dollar a Door”! The Community Association – Political Action Committee (CA-PAC) is a volunteer committee consisting of homeowners, professionals and managers who serve New Jersey’s community associations. CA-PAC was created to give our members a stronger voice in Trenton by supporting candidates who support key issues important to CAI-NJ members. Please do your part and support our 2020 “Dollar a Door” campaign. Donate $1 per door or at least $250.00 per year for com- munities and $25.00 for individuals.

TO DONATE TO CA-PAC, SEND CONTRIBUTIONS TO: CA-PAC, 500 Harding Road, Freehold, NJ 07728 | or visit: www.cainj.org/capac

YES, I’D LIKE TO SUPPORT CA-PAC WITH A PLEDGE!

COMMUNITY ASSOCIATION DOLLAR PER DOOR __________________ X ____________________ $_________ Number of Doors A Dollar or More Total Pledge PROFESSIONAL PLEDGE __________________ X ____________________ $_________ Number of Doors A Dollar or More Total Pledge FLAT RATE PLEDGES Business Partner ............................................... $250-$500 $_________ Management Company ..............................................$500 $_________ Other ....................................................................................... $_________

Community/Company: ________________________________________________________________________________________________

Individual Name:_____________________________________________________________________________________________________

MailingAddress:______________________________________________________________________________________________________

City, State, ZIP:______________________________________________________________________________________________________

Phone:_________________________________________________________Fax: ________________________________________________

Email:________________________________ Occupation:______________________ Employer:_____________________________________

Employer Address:___________________________________________________________________________________________________

City, State, ZIP:______________________________________________________________________________________________________

Please make your CORPORATE or PERSONAL CHECK payable and mail to: CA-PAC, 500 Harding Road, Freehold, NJ 07728

Management Company Name: _________________________________________ (Community Association’s Only) DO NOT INCLUDE MY NAME OR COMPANY ON THE LIST OF CA-PAC CONTRIBUTORS

The New Jersey Election Law Enforcement Commission requires us to collect and report the name, mailing address, occupation and name of the employer of contributors whose contribution exceeds $300 in a calendar year. Contributions to CA-PAC are not deductible for federal income tax purposes. Contributions are not limited to suggested amounts. CA-PAC will not favor nor disadvantage anyone based upon the amounts or failure to make PAC Contributions. Voluntary political contributions are subject to limitations of ELEC regulations. CA-PAC contributions are not considered payment of CAI dues.

CA-PAC WORKS HARD PROTECTING THE INTERESTS OF COMMUNITY ASSOCIATIONS

Municipal Bonding Requirements – (A1425, S3233) - Last year, the legislature passed a law removing developers’ requirements to post performance and maintenance guarantees on construction not ultimately dedicated to the municipality. While intended only to apply to shopping centers, CA-PAC is concerned that our communities could be swept into the exemptions, and will be working to correct the oversight. Delinquencies and Expedited Foreclosures – (A2085, S1243) – We continue to attempt to work with the banks to maintain vacant units and assume responsibili- ty for maintenance fees while pushing for rent receiverships as an option. Municipal Services / Fire Hydrant Maintenance - (A1745) – CA-PAC is advocating for expansion of the municipal services provided to your community. Our top priority for now is passage of legislation that would ensure that your local municipal utility authority keep your neighborhood safe by properly maintaining fire hydrants, and we hope to make the cost of such maintenance fair by banning the practice of charging our associations more than their host municipalities. Electric Charging Stations - (A1030) - There is National and State legislation concerning the installation of electric charging stations for existing and future common interest communities. CA–PAC will be there to make sure you have say over when, where, and if to include these stations in your communities. DCA Inspections - (S1150) - This bill would reduce inspections from every 5 years to every 2 years. Solar Panel Installations – (A2469) - Recent legislation proposes controls for regulation and installation of solar panels in your community. Insurance Deductibles – (A2439) - Recent legislation proposes to prevent an association’s ability to transfer the responsibility for a damage claim’s deductible to homeowners in condominium associations. Snow Contractor Indemnification – (S665) - This legislation would require snow contractors to be indemnified for any damage or injuries as a result of their snow removal/ice control operations.

TO DONATE TO CA-PAC, SEND CONTRIBUTIONS TO: CA-PAC, 500 Harding Road, Freehold, NJ 07728 | or visit: www.cainj.org/capac

CAI-NJ 2020 PARTNERS

FWH Associates, P.A. G & C Electronics GAF Hill Wallack LLP Kipcon Inc. McGovern Legal Services, LLC mem property management, co, inc, Rezkom Enterprises, Inc. Taylor Management Company, AAMC, AMO

Ansell Grimm & Aaron, PC Associa Community Management Corp., AAMC Becker Belfor Property Restoration Brown & Brown Insurance of Lehigh Valley C & L Sweeping & Pavement Maintenance Corner Property Management, AAMC Denali Property Management, Inc. DW Smith Associates, LLC

Technocality, Inc. WilkinGuttenplan

The Falcon Group - Engineering, Architecture & Reserve Specialists

Accent Group Adamas Building Services Advanced Pavement Group Apex Contractors, LLC Becht Engineering, BT, Inc. Buckalew Frizzell & Crevina LLP Cowley’s Termite & Pest Control Services Curcio, Mirzaian & Sirot, LLC

Hillcrest Paving & Excavating, Inc. Jesan Construction and Maintenance JGS Insurance KPI 2 Contractors, Inc.

Premier Management Associates, AAMC Professional Restoration Services Quality 1st Contracting, Inc. Rainbow G & J Painting, LLC Regal Restoration RMG, Regency Management Group, Inc., AAMC R.M. Termite & Pest Control SageWater Stark & Stark Towne & Country Management, Inc. USI Insurance Services

Lemus Construction, Inc. L.N. Rothberg & Son, Inc. Mackoul Risk Solutions, LLC

Morris Engineering, LLC National Contractors, Inc. NFP Property & Casualty Services, Inc. O & S Associates, Inc. Pardini R Construction Corporation Popular Association Banking Preferred Community Management Services, Inc.

Cutolo Barros, LLC Dior Construction FirstService Residential, AAMC

Frank Macchione Construction Paving Plus Greenbaum, Rowe, Smith & Davis, LLP Griffin Alexander, P.C.

Valley National Bank Witczak Engineering

Accurate Reconstruction AR Management Company Environmental Designers Irrigation, Inc. Eosso Brothers Paving Felsen Insurance Services

Peter Waldor & Associates, Inc. Radom & Wetter Attorneys at Law Renda Roads, Inc. South Shore Construction, LLC Union Bank HOA Services

Giordano, Halleran & Ciesla, P.C. Hueston, McNulty, Attorneys at Law Landscape Maintenance Services, Inc.

MyPropertyBilling.com, LLC National Cooperative Bank

Ted Gammon to Oversee FirstService Residential, AAMC’s Lifestyle Division in New Jersey and New York Ted Gammon, formerly a Regional Director, is now Vice President of the lifestyle communities the company serves in New Jersey and New York. CHAPTER TRENDS

FirstService Residential’s Lifestyle Division serves active adult and multi-generational lifestyle communities with a unique approach to programming, amenity management and service excellence. n

Chapter Trends Editorial Guidelines

“This announcement is another advance- ment in our strategy to expand and serve our growing lifestyle portfolio,” said Michael Mendillo, President, FirstService Residential. “Ted’s vision, experience and entrepreneurial spirit, as well as his knowl- edge and ability to live the company

• All submissions must come from and be about: - A member of CAI-NJ (Manager, Management Company, Board Member, Business Partner or Business Partner Employee) in good standing. • Companies/Communities are permitted four (4) announcements per calendar year. • Submissions are limited to 150 words. - Members are responsible to condense the information appropriately, as CAI-NJ will not do so. Any submissions over 150 words will not be published. • Submissions may include (1) image. • Submissions should not be advertorial in nature. Please note, CAI-NJ reserves the right to edit any submissions. The chapter reserves the right to omit information as necessary. CAI-NJ has the exclusive right to refuse to publish any submissions for any reason. For questions regarding the Chapter Trends section of Community Trends ® , please contact brooke@cainj.org or 609-588-0030.

Ted Gammon

culture, will serve him well. He will ensure our lifestyle com- munities are being managed with a commitment to service excellence as we position ourselves for the next level.” He will now report directly to Mendillo and work closely with the leadership team to accomplish aggressive goals to grow the portfolio.

2020 CAI ANNUAL CONFERENCE & EXPOSITION

Get the community association knowledge you need to make great decisions.

Learn from 30+ education sessions, expand your perspective with inspiring keynotes, and network with community association leaders, managers, and business partners from around the world.

JUNE 10–13, 2020 | HOLLYWOOD, FLORIDA

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network

REGISTER NOW! www.caionline.org/CommunityNow2020

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Jules C. Frankel Manager Education Assistance Program Community Associations Institute NJ Chapter

2020 PROGRAM Jules C. Frankel was a long time member of CAI and was a key figure in the success and growth of our chapter. Jules was President of our chapter in 2000. Jules also received the followings awards from CAI-NJ: Speaker of the Year in 2003 and Author of the Year in 2004. Jules was inducted in the CAI-NJ Hall of Fame in 2003. Jules was a staunch advocate for manager education and training and was always willing to help with seminars and industry educational programs. The Jules C. Frankel Manager Education Assistance Program (MAP) was developed to assist New Jersey managers in the common interest community industry in furthering their educational and professional development goals. The MAP provides the opportunity to any CAI-NJ manager member in good standing to apply for a scholarship. CAI-NJ will provide a fifty percent (50%) reimbursement per course to selected managers for any of the 100, 200, or 300 courses offered by CAI. More than one award may be given per applicant. CAI-NJ will be hosting the following courses in 2020:

o o o

M-204 M-100 M-201

June 25 to June 26 July 9 to July 11

Asbury Park

Red Bank

October 23

Morristown

All awards must be approved by the CAI-NJ Board of Directors. Accordingly, a submission does not guarantee any applicant assistance. Awards are at the sole discretion of the CAI-NJ Board of Directors.

Please review the attached guidelines and application. If you have any questions, please contact the CAI-NJ office at 609-588-0030 or info@cainj.org

Jules C. Frankel Manager Education Assistance Program Community Associations Institute NJ Chapter

GUIDELINES AND APPLICATION PROCESS

AWARD: • The MAP awards a deserving candidate $250 per course (100, 200 and 300 level courses) towards the PMDP course of his/her choice. More than one award may be given during a calendar year. • The Scholarship Review Group will award scholarships once per year no later than April 6 th , 2020. • Scholarships must be used for PMDP courses offered by any CAI Chapter or CAI National. The M-100 course must be in person. All other courses may be in person or online. ELIGIBILITY : • At the time of the application and the reimbursement, you must be a member in good standing with • You may be asked to provide a follow up piece that will be printed in the Community Trends ® magazine that summarizes your experience with the MAP and the ways that it has allowed you to advance your professional goals. CAI-NJ reserves the right to modify any content prior to print. DEADLINES: • All applicants must submit entry no later than March 30 th , 2020 in order to be considered for a scholar- ship award. Selections will be made no later than April 6 th , 2020. PROCESS: • Interested candidates must fill out the attached application and answer the questions for review prior to dates. All entries must be typed and complete to avoid disqualification. Entries must be mailed to the chapter office or printed to PDF and emailed to info@cainj.org. • Anonymous essays are evaluated and award recipients will be selected by the Scholarship Review Group. Should there be a conflict on the committee (meaning that a company representative is evaluating an entry for the same company), that committee member will remove themselves from the process and not participate in the review/selection of the candidates. Since this is an anonymous process, the Chapter Executive Director will inform the Scholarship Review Group members of the conflict. • Selected managers must submit verification of course completion to the CAI-NJ office within 30 days of conclusion of the course to receive the scholarship reimbursement. • All classes must be completed by December 31 st , 2020. To apply, visit www.cainj.org/map Community Associations Institute, New Jersey chapter the Community Associations Institute and the New Jersey chapter of CAI. • You must have attended at least 2 CAI-NJ events during the last 12 months.

500 Harding Road, Freehold, NJ 07728 Tel: 609-588-0030 | Fax: 609-588-0040 Email: info@cainj.org

A Day in the Life of a PROPERTY MANAGER By Holly Foley, CMCA RMG, Regency Management Group, Inc., AAMC

M anagers must start each day with a plan. Often times, that plan doesn’t go as expected or as hoped in the world of community management. anagers face a new set of tasks each day, on top of their usual daily work duties and “yesterday’s” tasks that are still incomplete. Managers constantly adjust their plan for the day according to things that pop up, whether it’s an emer- gency, a homeowner dispute, or anything that the board may request. These, as well as many other scenarios, happen every day. Managers have to be able to work effi- ciently through interruptions throughout the day. Answering homeowner inquiries by phone and email (oh – all of the emails!), issuing work tickets in the midst of typing up min- utes, or having to stop everything to look up information in the governing documents is necessary. Every single day is busy and unpredictable but learning something new, even with three or more years’ experience, is actually fun! Prioritizing tasks and redoing to do lists plays a huge part in management. Unfortunately, in the minds of clients,

everything is a priority! Every request is a priority to the person who is asking – and residents and board members aren’t thinking about the manager’s other responsibilities. They can’t, because they do not understand the full scope of a manager’s job! Feeling stressed out, spread thin, and overwhelmed by a large workload is not a good feeling. One way to combat that is to be positive. Anxiety is a common feeling a lot of managers speak of when talking about their jobs, and there are many different ways to push through those feelings. Making a daily to do list (on top of all the other to do lists!) helps with this. Making a list of items that need to be taken care of right away and leaving the list next to the phone, mouse, or keyboard helps man- agers stay on track. Keeping this list front and center all day constantly helps to hold oneself accountable. An “Open Items Spreadsheet” or “Action List” for each community is a major tool. As hard as it is to tie things up at the end of the day (or evening!), it’s important to update these lists daily. It’s also important to update these lists while things are fresh CONT I NU E S ON PAGE 18

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A DAY IN THE LIFE... from page 16.

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in the mind. It may be thought of as tedious or something that can be done in the morning but doing so before leav- ing for the day allows for a good night’s sleep. This is where the word “resilient” comes to mind. The definition of “resil- ient” is a person who can withstand or recover quickly from difficult conditions. This is definitely a quality that a good manager must have — to be resilient. Managers must be able to roll with the punches, not take things personally, and keep it moving when faced with “Knowing ‘a lot about a lot’ is quite the skill in itself. This is a superpower!” challenges. A positive outlook means that managers never make the same mistake twice! There is a t-shirt on the internet that says, “I’m a Property Manager…What’s your superpower?” It is a thought-provoking sentence, and although it’s meant to be funny, it is true! Managers must be detail-orientated, fast-thinking, resilient, and hold a plethora of knowledge about so many different aspects of this industry; insurance, reserve studies, audits, elections, amendments, soliciting bids, budgets, contract negotiations, meeting minutes, and governing docu- ments are just skimming the top of what managers need to know. Plus, manag- ers must be well versed in the services that vendors provide to the communities, such as irrigation, trash removal, snow removal, concrete projects, roofing, etc.

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A DAY IN THE LIFE... from page 18.

members within the workplace is essen- tial. Having a friendly, informative rela- tionship with everyone makes for a better community and a better day. It is important to respond to everyone, with courtesy and respect. Providing information that they are entitled to have and carrying out their requests should be a pleasant experience. Residents are also possible future board members, so educating the residents as a manager helps tremendously with transitioning board members. Regardless of whether a resident becomes a board member, educated and well-informed residents help communities run smoothly and efficiently. When a resident knows the “why”, they are more accepting of the rules and procedures of their community and more likely to follow them and pass the information on to their neighbors. Serving the customer is what is

done from the minute of arriving at work until the day is done. Often, receiving emails and texts before getting to work and a having a line of residents to greet is the best way to start any day! Good, open and honest communi- cation is essential. A day in the life of a manager in this industry may include all of the above, but no day is the same as another. Being orga- nized, over-prepared, and meticulous is what is needed. The acquisition of information, working with colleagues, and meeting homeowners it what it is about. Being able to effectively serve clients is extremely rewarding. In summary, “A Day in the Life of a Manager” is exciting, rewarding, educational and social. Being a “peo- ple” person and focusing on each task at hand transcends routine! n

Knowing “a lot about a lot” is quite the skill in itself. This is a superpower! Managers’ memories need to be sharp — like that of a bottlenose dolphin! Managers must be able to remember and retain not only what they learn, but things that come up throughout the day that may not make it to any to do list. Managers also have to be able to recall past incidents, project history, and even residents’ names and unit numbers. Being in the field of customer ser- vice means that a day in the life of a manager emphasizes service and people. Relationship building is key. Developing and maintaining good relationships with vendors, residents, and board members as well as team

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Manager vs. Professional

Contributors include: Benjamin Basch, American Pool Arline Bruno, CMCA, Associa Mid-Atlantic, AAMC Jonathan H. Katz, Esq. , Hill Wallack, LLP Nicole Martone, CMCA, AMS, PCAM, Associa - Community Management Corporation, AAMC

Erin O’Reilly, CMCA, AMS, PCAM, FirstService Residential, AAMC Brent Rivenburgh and Cathy Mazzoli, Allen & Stults Co., Inc.

Scenario: Condo X is a community with lots of fami- lies with children. In the summer the association’s large pool is very popular every day of the week. Many of the parents are attentive to their children at the pool. However, some families drop off their children at the pool and leave them there to swim unattended. Other parents stay at the pool but are occupied with socializ- ing or looking at their phones and pay little to no atten- tion to their children. One family sends its three children to the pool with a teenage babysitter who has her hands full with the youngest, who is a baby but cannot keep track of the older two who go in opposite directions. Pool Company Professional Response: A pro- fessional swimming pool operator loves seeing an active, well-used amenity, but there are some serious safety issues at hand here with Condo X! The good news is that the solutions are not so complex when working in partnership with an effective community manager.

According to the CDC, drowning is the number 2 cause of death for children age 1-4 after birth defects. Safety concerns have to be addressed as they arise throughout the day. If the issue is chronic or part of a pattern of risky behavior, then the contributing factors need to be resolved to improve the overall safety of the pool. In terms of working through Condo X’s safety challenge, we can break it down the same way. Whether kids are left unattended, the parents are dis- tracted, or a babysitter is overwhelmed, the immediate solution is the same. A child cannot be allowed to be in the pool area unless supervised by a parent or designated adult. The lifeguard or pool manager should calmly remind the adult of their responsibility to be “Lifeguard #1” for the child who is counting on them. In the event, there’s an issue finding the responsible adult, or the adult isn’t willing/ able to accept their responsibility, the group must be asked to leave the facility. It would also be important to advise the community manager and work with them to improve the situation moving forward. CONT I NU E S ON PAGE 24

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MGR. VS. PROFESSIONAL... from page 22.

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Because there is a bad pattern of behavior at the Condo X Pool, a review and clarification of the pool rules are needed. The use of the pool must be contingent on complying with the facility rules and regulations. Working with the community manager to better communicate and reinforce resident conduct at the pool is an important step in solving the underlying safety issues. Manager Response: As part of the amenities which homeowners pay for as part of their monthly maintenance, we all want the safe and fun enjoyment at the pool at Condo X; however, safety comes first. Condo X needs to partner with a reputable and reliable pool company who have lifeguards who enforce the rules and report back to management any issues or concerns which occur during their shift. The lifeguard must stop children being dropped off at BEN BASCH American Pool

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CONT I NU E S ON PAGE 26

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Placementof funds through the ICSorCDARSservice issubject to the terms,conditions,anddisclosures in theserviceagreements, including theDeposit PlacementAgreement (“DPA”).Limitsapplyandcustomereligibilitycriteriamayapply. In the ICSsavingsoption,programwithdrawalsare limited tosixper month.Although fundsareplacedatdestinationbanks inamounts thatdonotexceed theFDICstandardmaximumdeposit insuranceamount (“SMDIA”), adepositor’sbalancesat the relationship institution thatplaces the fundsmayexceed theSMDIA (e.g.,before ICSorCDARSsettlement foradepositor after ICSorCDARSsettlement forawithdrawal)orbe ineligible forFDIC insurance (if the relationship institution isnotabank).Asstated in theDPA, the depositor is responsible formakinganynecessaryarrangements toprotectsuchbalancesconsistentwithapplicable law. If thedepositor issubject to restrictionsonplacementof its funds, thedepositor is responsible fordeterminingwhether itsuseof ICSorCDARSsatisfies those restrictions. ICS, Insured CashSweepandCDARSare registeredservicemarksofPromontory InterfinancialNetwork,LLC. Depositand loanproductsareoffered throughCITBank,N.A., theFDIC-insurednationalbanksubsidiaryofCITGroup Inc.©2020CITGroup Inc.All rights reserved.CITand theCIT logoare registered trademarksofCITGroup Inc.MM#7316

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