CAI-NJ April 2020(w)

Community Trends ® April 2020

GENE RA T I ONAL DIVIDE

Tetiana Lazunova/iStock/Getty Images Plus

• Communication Generation • Coronavirus (COVID-19) and Your Community • You’re Not Getting AnyYounger • Community Scenarios from a Lawyer, Manager and Insurance Professional Perspectives • ....and more In This Issue

The Community Associations Institute New Jersey chapter would like to thank its 2020 Ultimate Partners below. For more information on our sponsorships, please contact CAI-NJ at 609-588-0030 or info@cainj.org.

Becker & Poliakoff, LLP

T hank You Fo r You r Suppo r t !

THE CAI-NJ COMMUNITY TRENDS ® MAGAZINE CONTENTS

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Communication Generation By Heather Fiore, CMCA, AMS Corner Property Management, AAMC

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Coronavirus (COVID-19) and Your Community Co-Authors: Eric Eggert, CIC, CIRMS, Mackoul Risk Solutions Robert J. Flannagan, III, Esq., Greenbaum, Rowe, Smith & Davis, LLP Mohammed Salyani, CPA FCCA (UK), WilkinGuttenplan

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You’re Not Getting Any Younger By Gabe Vitale, Jr. C & L Sweeper and Pavement Maintenance

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Community Scenarios from a Lawyer, Manager and Insurance Professional Perspectives Contributors: Gital Dodelson, Esq., Giordano, Halleran & Ciesla Larry Thomas, PCAM, T aylor Management Company, AAMC, AMO Ryan Weiner, Brown & Brown Insurance

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Do One Thing Better: F.A.S.T. & HL Q&A Contributed by: Members of the CAI-NJ F.A.S.T. & Homeowner Leader Committees

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EXTRAS President's Corner

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Looking Ahead

CAI-NJ Upcoming Events

Legislative Update

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2020 CAI-NJ Conference & Expo Save-the-Date Dennis R. Casale Memorial Golf Outing Dinner Registration CAI-NJ Awards Dinner Wrap-up & Photos 19 Board Leadership Development Workshop Registration 43 2020 Lecture Series Registration 44 2020 Joint Manager & Business Partner Panel Discussion Registration 45 New Members 54 CAI Membership Application 55 2020 Ultimate Partner Listings 60 15 18

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bluebearry /IGphotography/DragonTiger/retrorocket/ iStock / Getty Images Plus sorbetto/Digital Vision Vectors/Getty Images

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CAI-NJ LEADERSHIP

BOARD OFFICERS

VICE PRESIDENT JEFFREY LOGAN GUARDIAN SERVICE INDUSTRIES, INC.

PRESIDENT ELECT LOREN LIGHTMAN, ESQ. HILL WALLACK LLP

PRESIDENT JENNIFER NEVINS, CMCA DW SMITH ASSOCIATES, LLC

TREASURER TONY NARDONE, MBA, PCAM CORNER PROPERTY MANAGEMENT, AAMC

SECRETARY MARK WETTER, ESQ. RADOM & WETTER

BOARD OF DIRECTORS Benjamin Basch American Pool Enterprises

Charles Lavine Traditions at Federal Point Condominium Association Homeowner Leader Christopher Nicosia, CMCA, AMS, PCAM

Business Partner Donna Belkot Taylor Management Company, AAMC, AMO Community Association Manager Vanessa Davenport Regency at Quailbrook Homeowners Association Homeowner Leader

Prime Management, Inc., AAMC Community Association Manager Mohammed Salyani, CPA

WilkinGuttenplan Business Partner

GENERAL COUNSEL Jason Orlando, Esq. Orlando Murphy LLP

GENERAL COUNSEL EMERITUS Wendell A. Smith, Esq., CCAL Greenbaum, Rowe, Smith & Davis, LLP

IMMEDIATE PAST PRESIDENT Mohammed Salyani, CPA WilkinGuttenplan

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PRESIDENT’S CORNER

Jennifer Nevins, CMCA CAI-NJ 2020 PRESIDENT DW Smith Associates, LLC

CAI-NJ STAFF

JUNE M. BRETZ CHAPTER EXECUTIVE DIRECTOR JUNE@CAINJ.ORG ANGELA KAVANAUGH SENIOR OPERATIONS DIRECTOR ANGELA@CAINJ.ORG JACLYN OSKIERKO DIRECTOR, CONFERENCE & EVENTS JACLYN@CAINJ.ORG BROOKE STOPPIELLO-NEVINS COMMUNICATIONS MANAGER BROOKE@CAINJ.ORG JENNIFER FARRELL ADMINISTRATIVE COORDINATOR JENNIFER@CAINJ.ORG

“Tough Times Never Last. Tough People Do.” — Robert Schuller

A s I write this article, I’m distinctly aware of the uncertainty that everyone is feeling. Life has changed for many of us in ways we would have never expected, but please remember the quote above, “Tough Times Never Last. Tough People Do”. We’ve all handled incredibly tough times before, and although this situation is unprecedented, we will get through this together. CAI-NJ continues to focus on education, networking, advocacy and philan- thropic efforts for the community. As you know, many of our current events have either been modified to webinar-based events, or canceled (like our upcoming Spring Break party). Please check the CAI-NJ website regularly for updates. June Bretz and the entire staff of CAI-NJ continue to do an amazing job, and I couldn’t be prouder of all their efforts. Please feel free to contact them directly with any questions, and as always, feel free to reach out to me as well. I know that we have been facing new challenges on a daily basis. It’s import- ant to rely upon family, friends, peers and colleagues for support and inspira- tion. CAI-NJ is a powerful, amazing membership organization with companies and individuals that genuinely care. Please remember that this industry is also our “family” and we are here to help. I genuinely look forward to seeing everyone in-person at events in the coming months. In the meantime, stay safe and take care of each other! n

Contact CAI-NJ

ADDRESS CAI-NJ

500 HARDING ROAD FREEHOLD, NJ 07728 PHONE 609-588-0030 FAX 609-588-0040 WEB WWW.CAINJ.ORG EMAIL INFO@CAINJ.ORG

CAI-NJ On Social Media

www.facebook.com/ CAINJCHAPTER

@CAINJCHAPTER

Community Associations Institute - New Jersey Chapter

@cainewjersey

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LOOKING AHEAD JUNE M. BRETZ | CAI-NJ CHAPTER EXECUTIVE DIRECTOR

I write this note from my home office, where I (like many of you) feel cut off from the world. As I pondered how this crisis would affect CAI-NJ, I also began to think about how it COULD, or even SHOULD, affect our organization. We are now experiencing “distancing” in a way we have never before. This is a first for all of us and unfortu- nately, there is great uncertainty in the air. However, while the challenges we face are real, I would like to encourage all of our members to use this moment as a unique oppor- tunity. Best said by Author Kate McGahan: “Deep within every crisis is an opportunity for something beautiful.” The opportunity in front of us right now is to slow down and take time to take care of ourselves and each other. The opportunity right now is that we can finally stop, reflect, see the big picture and make ambitious plans. The opportunity right now is to learn. With current tech- nology, we can come out of this with a greater skill set and broadened knowledge base. (When is the last time you had time to finish a book, watch a TED talk or take an online course?) The opportunity right now is to take time to reach out to one another, respond to the needs around us and connect in a deeper way than ever before. The opportunity for CAI-NJ is to come out stronger, smarter, more prepared and more energized than ever before. And here at CAI-NJ Headquarters, we would like to do our part to help you make that happen. As such, we are announcing the following opportunities for our members:

EDUCATION & NETWORKING: Each week, we are hosting a slate of online opportunities, including our Virtual Connections networking event, a coffee and conversation zoom event on timely topics of interest, and our April 27th Lecture Series — Garden State Pool Director Certification Program, which will be presented as a FREE webinar. In addition, the CAI-NJ FAST Committee will host a Cyber Trivia, to provide a social platform for our members to stay connected and have fun. PHILANTHROPY: Now is a good time to look out- wards…into the broader community... and to take care of those around us. The CAI-NJ Foundation is in its forma- tive year, however, through our committees and a few new programs, there are small ways you can get involved right now: ➣ CAI-NJ Knitting Group: Love to knit? Would you like to use your talent – from home – to help those in need? This group will together (virtually!) knit hats, scarves, and other items for those in need. To get involved, simply reach out to the CAI-NJ office! ➣ Volunteer for the CAI-NJ Foundation: The Foundation will not only serve those already on the streets, but also individ- uals and families facing extreme challenges and in danger of losing their homes. If you would like to be involved in planning or building this effort, we need your help! Please contact me, or another member of the CAI-NJ Team at info@cainj.org . These are just a few of the ways that we are helping our members stay connected, engaged, and moving for- ward. Stay tuned for more details... n

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2020 APRIL Education Series - Pool Director Certification Program Webinar 27

EVENTS & EDUCATION CALENDAR

AUGUST

13

Annual Beach Party Martell’s Tiki Bar, Pt. Pleasant Beach

octobER

June

14 15

Conference Networking Reception The Event Center @iPA, Freehold Annual Conference & Expo The Event Center @iPA, Freehold

2-3 16 23

Board Leadership Development Workshop CAI-NJ Office, Freehold Joint Manager/Business Partner Panel Discussion Forsgate Country Club, Monroe Twp. Dennis R. Casale Memorial Golf Outing Forsgate Country Club, Monroe Twp.

December

2

Annual Meeting and Chapter Retreat Clearbrook Community Center, Monroe Twp.

JULY

15

Annual Olympics Thompson Park, Monroe Twp.

For more information visit www.cainj.org All Events Are Subject To Change

LEGISLATIVE UPDATE

GEORGE GREATREX, ESQ. PARTNER, HILL WALLACK LLP LEGISLATIVE ACTION COMMITTEE CHAIR

UPDATE FROM YOUR CAI LEGISLATIVE ACTION COMMITTEE-NJ ON CORONAVIRUS (COVID-19) AND ITS EFFECT ON COMMON INTEREST COMMUNITIES

I n accordance with our mission and role on behalf of all who live and work in common interest communities in New Jersey, your CAI NJ-LAC has been monitoring the regulative and legislative activity coming from Trenton in response to the COVID-19 pandemic. Changes in the cur- rent situation occur almost daily, sometimes hourly. Please read below a summary of that activity current as of mid-day March 27, 2020. Governor Murphy’s Executive Orders Beginning on February 3, 2020, with Executive Order No. 102, the Governor has issued eight such Executive Orders addressing the COVID-19 pandemic. There has also been an Administrative Order dated March 24, 2020, issued by the NJ’s Director of Emergency Management (No. 2020-5). One of the most recent of the Governor’s orders, Executive Order 107, was issued on Saturday March 21, 2020, and notably ordered that “all New Jersey residents shall remain home or at their place of residence…,” with certain exceptions, as a means of controlling the spread of the virus. One of those exceptions is for those “reporting to, or performing, their job.” In that regard, the order requires “the brick and mortar premises of all non-essential retail businesses must close to the public…” and goes on to identify those retail businesses considered essential, such as grocery stores, banks, and liquor stores, among others. The order further provides that all businesses or nonprofits in the state, whether closed or open to the public, must accommodate their workforce for “telework or work-from- home arrangements.” Most notably in its application to the management and support staff of a common interest community, the order pro-

vides that to the extent that a business has employees who cannot perform their functions at home, certain such work- ers are exempted from the “stay at home” order, including but not limited to construction workers, utility workers, repair workers, janitorial and custodial staff, and certain admin- istrative staff. So, for all workers who can perform their jobs remotely from home they must do so, but the order recognizes there are some workers who must perform their essential functions at the job site and permits that. Applying this language to common interest communities, it is clear that community managers who can perform their tasks remotely from home must do so. But to the extent they must be physically present at the community’s location to perform certain administrative tasks, they will be permitted to do so, but with the understanding they must practice required social distancing and personal hygiene protocols when doing so. As for certain trade workers such as elec- tricians, plumbers, boiler tenders, security personnel and maintenance workers who can only perform their essential services onsite, they are permitted to do so, but again only if they practice required social distancing and personal hygiene protocols. Proposed and Approved Legislation In or about the week of March 16, 2020, a group of 25 bills was introduced, negotiated and voted on by the NJ Assembly and the NJ Senate, which addressed various aspects of the fallout of the COVID-19 pandemic. Several of those bills were quickly signed into law by Governor Murphy. In the intervening 11 days since then, additional bills have been introduced addressing other specific issues related to the pandemic. Below is a list of those bills which

CONT I NU E S ON PAGE 11

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2020 CAI-NJ COMMITTEES

AWARDS COMMITTEE Eileen Szelewicki, CMCA — Chair Michelle Gadaleta — Vice Chair

EDITORIAL COMMITTEE Robert Arnone, CMCA, AMS, CPM — Chair Michael Mezzo, CPA — Vice Chair Mary Barrett, Esq. Brian Griffin, Esq. Nicole Martone, CMCA, AMS, PCAM Steven Morris, PE, RS Robert Roop, PE Michael Ryan Carol Shenk Larry Thomas, PCAM Kari Valentine, CMCA, AMS Jaquelyn Williams

HOMEOWNER LEADER COMMITTEE Roslyn Brodsky — Chair Richard Pucciarelli — Vice Chair Lois Gerber Richard Lans Deana Luchs Judy Miao Cheryl Palent Howard Staum Robert Travis Board Liaisons: Charles Lavine Chris Nicosia, CMCA, AMS, PCAM Staff Liaison: Angela Kavanaugh LEGISLATIVE ACTION COMMITTEE (LAC)/PAC George Greatrex, Esq. — LAC Chair A. Christopher Florio, Esq. — LAC Vice Chair Liz Comando, CMCA, PCAM — PAC President Paul Raetsch — PAC Vice President

MEMBERSHIP COMMITTEE Briana Walsh — Chair Steven Mlenak, Esq. — Vice Chair Tara Baldwin, CPA Lysa Bergenfeld, Esq. Jennifer Cardak, CMCA Megan Elgard Nichole Gist Nikolaos Haralambopoulos, CPA Bill Harvey Kathleen Radler Debra Rizzi Steve Roderick Ken Shah

Neil Betoff Rich Cassilli Drew Cowley Lindsay Cupples Kim Dempsey Annie Gonzales Ellen Goodman, Esq. Lila Khiry Christine Maldonado Drew Podolski, Esq. Kari Prout Joe Tible Mary Visco Sandi Wiktor Board Liaisons:

Charles Witczak Board Liaisons: Benjamin Basch Jennifer Nevins, CMCA Staff Liaison:

Amy Shorter Mark Siwiak Board Liaisons: Charles Lavine Tony Nardone, MBA, PCAM Staff Liaison: Brooke Stoppiello-Nevins NETWORKING EVENTS COMMITTEE Gary Gleitman — Chair Freedom Hildreth — Vice Chair

Loren Lightman, Esq. Jennifer Nevins, CMCA Staff Liaison: Jaclyn Oskierko BUSINESS PARTNER COMMITTEE Ryan Fleming — Chair

Brooke Stoppiello-Nevins F.A.S.T. COMMITTEE Kristy Winchock — Chair Nicole Miller, Esq. — Vice Chair Matt Antico

Karyn Branco, Esq. Joseph Chorba, CPA Barbara Drummond, CMCA, PCAM Matthew Earle, Esq. Vincent Hager, CIRMS Sue Howe, AMS, PCAM Steve Kroll Christine Li, Esq., CCAL Jim Magid, CMCA, AMS, PCAM Thomas Martin, Esq. Glen Masullo, CMCA, PCAM Michael Pesce, PCAM J. David Ramsey, Esq. Lisa Rayca, CMCA, AMS Caroline Record, Esq. Edward San George, PCAM Board Liaisons: Vanessa Davenport Loren Lightman, Esq. Staff Liaison: June M. Bretz MANAGER COMMITTEE

Jessica Baker, Esq. Martin Cabalar, Esq. Angela Celeste Gabriella Esposito, Esq. Shelby Evans Ashley Gray, CMCA Amy Huber, Esq. Steven Kuhnert Jessica Long Kristin Marzarella Robert Radcliffe Rachel Richardson, CMCA Matthew Sengsourinh Jimmy Stovall Lauren Vadenais David Vargas Gabe Vitale Board Liaisons: Jeffrey Logan Mohammed Salyani, CPA

Dean Catanzarite Diane Cody, PCAM Rhett Cowley Jose Elvir Dori Gwinn, CMCA Pam Illiano Carol Nickerson, CMCA Jeffrey Paige, Esq. Debbie Pasquariello, CIC, CIRMS

Thomas Asciolla Theresa Beckett Seth Frumkin Caroline Fusella Keith Giliberti Saher Gouda David Kalen

Dawn Kearney Michael Luzzi Kim Manicone Jessica Marvel Jill Nappi Julie Nieves Daniel Roose David Ross Herman Shauger David Velasco Gregory Vinogradsky, Esq. Lisa Wagner

Daniel Reilly Jose Romero

Chris Rosati Peter Shine Adriana Sireci Erica Taras Melissa Volet, Esq. Board Liaisons: Charles Lavine Mark Wetter, Esq. Staff Liaison: Jaclyn Oskierko

Board Liaisons: Benjamin Basch

Staff Liaisons: Jaclyn Oskierko Brooke Stoppiello-Nevins GOLF OUTING COMMITTEE Eric Eggert — Chair Tom Witkowski — Vice Chair Joseph Balzamo, CMCA Raymond Barnes, CMCA, AMS, PCAM Chris Belkot

Kristina Munson, CMCA, AMS, PCAM — Chair Denise Becker, CMCA, AMS, PCAM — Vice Chair Mary Barone, CMCA, AMS

Jeffrey Logan Staff Liaison: Angela Kavanaugh CONFERENCE & EXPO COMMITTEE Jessica Kizmann, CPA — Chair Stacey Imber — Vice Chair Kristie Bendick, CMCA Joe Bonafede Jay Burak Nicole Camarota Ellen Comiski, CMCA Jeffrey Cuevas John Echelmeier Shaun Hynes Tanya Jimenez

WOMEN’S LEADERSHIP COMMITTEE Nancy Hastings, CMCA, AMS, PCAM — Chair Cheryl Rhine, CIC, CIRMS — Vice Chair Briana Benitez Cathy Brennan, Esq. Karen Carway-Meehan, CMCA Corina Cornett Holly Foley, CMCA Jessica Hatton Martinia Heath, CMCA, AMS Lirelle Klein Georgette Kyriacou Pamela Lawler Toni Licciardi Elina Shchervinsky Nicole Skaro Mariaellen Varelis

Jeff Cirkus, CMCA, AMS, PCAM Chuck Graziano, CPM, PCAM Dawn Mackanic, CMCA

Christopher Maus, CMCA, AMS Erin O’Reilly, CMCA, AMS, PCAM Ingrid Roe, CMCA, AMS Kerri Stimpson, CMCA, AMS Elaine Warga-Murray, CMCA, AMS, PCAM Board Liaisons: Donna Belkot Tony Nardone, MBA, PCAM Staff Liaison: Angela Kavanaugh

Scott Brandle Patti Clemente Marty Ehrlich Sal Iozzia Hank Johns Lisa Komitor Cathy Mango

Ryan Mckinney Karl Meth, Esq. Paul Migliore Mike Polulak, Esq. Ross Rutman David Shahrabani Jasmin Shelton Stephen Slotnick, CMCA Ryan Weiner Board Liaisons: Chris Nicosia, CMCA, AMS, PCAM Mark Wetter, Esq. Staff Liaison: Jaclyn Oskierko

Michael Kennedy Terry Kessler, Esq. Konrad Kurach

Patricia Ventura Board Liaisons:

Richard Lang Denise Mack Renee Miraglia Kevin Oliver Jackie Thermidor, CMCA, AMS Board Liaisons: Donna Belkot Mohammed Salyani, CPA Staff Liaisons: Angela Kavanaugh Jaclyn Oskierko

Loren Lightman, Esq. Jennifer Nevins, CMCA Staff Liaisons: Angela Kavanaugh Jaclyn Oskierko

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CAI-NJ 2020 PARTNERS

FWH Associates, P.A. G & C Electronics GAF Hill Wallack LLP Kipcon Inc. McGovern Legal Services, LLC mem property management, co, inc, Rezkom Enterprises, Inc. Taylor Management Company, AAMC, AMO

Ansell Grimm & Aaron, PC Associa Community Management Corp., AAMC Becker Belfor Property Restoration Brown & Brown Insurance of Lehigh Valley C & L Sweeping & Pavement Maintenance Corner Property Management, AAMC Denali Property Management, Inc. DW Smith Associates, LLC

Technocality, Inc. WilkinGuttenplan

The Falcon Group - Engineering, Architecture & Reserve Specialists

Accent Group Adamas Building Services Advanced Pavement Group Amco Pest Services, Inc. Apex Contractors, LLC Becht Engineering, BT, Inc. Buckalew Frizzell & Crevina LLP Cowley’s Termite & Pest Control Services Curcio, Mirzaian & Sirot, LLC

Griffin Alexander, P.C. Hillcrest Paving & Excavating, Inc. Jesan Construction and Maintenance JGS Insurance KPI 2 Contractors, Inc.

Preferred Community Management Services, Inc. Premier Management Associates, AAMC Professional Restoration Services Quality 1st Contracting, Inc. Rainbow G & J Painting, LLC Regal Restoration RMG, Regency Management Group, Inc., AAMC R.M. Termite & Pest Control SageWater Stark & Stark Towne & Country Management, Inc. USI Insurance Services

Lemus Construction, Inc. L.N. Rothberg & Son, Inc. Mackoul Risk Solutions, LLC

Morris Engineering, LLC National Contractors, Inc. O & S Associates, Inc. Pardini R Construction Corporation PeopleFirst Property & Casualty Services Popular Association Banking

Cutolo Barros, LLC Dior Construction FirstService Residential, AAMC

Frank Macchione Construction Paving Plus Greenbaum, Rowe, Smith & Davis, LLP

Valley National Bank Witczak Engineering

Accurate Reconstruction AR Management Company Environmental Designers Irrigation, Inc. Eosso Brothers Paving Felsen Insurance Services

Peter Waldor & Associates, Inc. Radom & Wetter Attorneys at Law Renda Roads, Inc. South Shore Construction, LLC Union Bank HOA Services

Giordano, Halleran & Ciesla, P.C. Hueston, McNulty, Attorneys at Law Landscape Maintenance Services, Inc.

MyPropertyBilling.com, LLC National Cooperative Bank

LEGISLATIVE UPDATE... from page 8.

A3864 (Downey) — Authorizes notary public to perform certain notarial acts remotely. Passed both chambers; awaiting Governor’s signature. A3900 (Sweeney / Scutari) — Concerns family leave and disability benefits during epidemic-related emergen- cies. Passed in Assembly; pending in Senate. A3903 (Downey) — Allows remote notarial acts during Public Health Emergency and State of Emergency declared by Governor in Executive Order 103 of 2020. Passed in Assembly; pending in Senate. A3904 (Burzichelli / Schepisi / Lampitt) — Permits use of virtual or remote instruction to meet minimum 180-day school year requirement under certain circumstances. Passed in Assembly; pending in Senate.

could potentially impact those who live and work in com- mon interest communities, and the current status of each. A3844 (Freiman / Greenwald) — Concerns business inter- ruption insurance during coronavirus disease 2019 state of emergency. Pending in Assembly. A3845 (Freiman / Greenwald / Dancer) — Expands EDA small business loan program to include small businesses neg- atively affected by certain epidemics. Passed by both cham- bers; signed into law by Governor on 3/20/2020. A3846 (Sumter) — Creates “Epidemic and Emergency Relief Fund”; provides for lost income of workers affected by epidemics. Passed both chambers; awaiting Governor’s signature. A3848 (Lopez / Munoz / Downey) — Concerns time off from work in connection with infectious disease. Passed both chambers; signed into law by Governor on 3/20/2020. A3852 (Coughlin) — Allows conduct of State business and legislative sessions at locations other than Trenton during periods of emergency or other exigency; allows conduct of legislative business using electronic means. Passed by both chambers; signed into law by Governor on 3/20/2020. Assembly made history on 3/25/2020 when it used this voting procedure for first time. A3856 (Downey) — Makes FY 2020 supplemental appropriation of $10 million for residential facility sanita- tion due to coronavirus disease 2019 outbreak. Passed both chambers; awaiting Governor’s signature. A3859 (McKnight / Schepisi) — Concerns prohibition of res- idential tenant eviction and eviction due to residential foreclo- sure during certain emergency circumstances. Passed by both chambers; signed into law by Governor on 3/20/2020. A3861 (Karabinchak) — Permits corporations to hold meetings by remote communications. Passed both cham- bers; signed into law by Governor on 3/20/2020.

To view the content of these bills, go to www.njleg.state.nj.us

Here are two other helpful resource links from CAI:

CAI COVD-19 Government Actions Resource Page: www.caionline.org/Advocacy/Pages/covid19.aspx

CAI COVID-19 Resource & Information: www.caionline.org/coronavirus

One final important update: The Cares Act Stimulus bill approved by the US Senate yesterday did not contain a provision placing a moratorium on the collection of consumer debt as it was rumored to contain in earlier versions. We will continue to monitor this federal legis- lation and will keep you posted. Regardless, this is a time for our associations to recognize the tremendous burden being visited upon their members and to be understanding in the application of their assessment collection policies. Stay tuned…changes occur daily. Your LAC is on the job and working to keep you informed and protected! Stay well and be safe. n

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Communication Generation

By Heather Fiore, CMCA, AMS Corner Property Management, AAMC

bluebearry /iStock /Getty Images Plus

A s a professional working within community associ- ations, it is expected that one will encounter a vari- ety of homeowners and renters spanning a broad spectrum of age demographics. Standing in the lobby or clubhouse of a typical community will quickly reveal this fact. There could be a young family waiting for a pool access card; an elderly couple submitting a work order; a twenty-something filling out a clubhouse rent form.These varying demographics present a unique challenge to even the most seasoned property manager when trying to ensure that everyone receives the same level of service based on their particular needs. While the complexities involved with providing consistent service and accommodations to all these members of the community can be daunting, a good community leader must be able to navigate those

complexities without excluding any group of residents and homeowners. Negotiating these complexities begins with adequate communication that bridges the generational divide. Communication must be at the forefront of every manag- er’s action plan to mitigate conflict and adequately address the needs of any community. From a scheduled water out- age to a large parking lot being repaved; from new pool hours to a massive construction project; communication is vital. When homeowners and residents are fully aware of events and occurrences affecting their daily routine or property, the ensuing onslaught of questions or issues with noncompliance can be significantly reduced. The same can be applied to new homeowners or renters when they arrive at the community ready to move in or take over own-

CONT I NU E S ON PAGE 14

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COMMUNICATION... from page 12.

as possible. The communication tool must be concise. Whether it’s a flyer, an email, or a conversation, the less “fluff” that clouds the message, the better. Often the gen- erational gap becomes an issue when even simple termi- nology is used that could be misunderstood by a particular generation. Property managers should avoid the use of jargon and clichés that may not be understood by someone of a certain age demographic, either older or younger. If the message is conveyed directly and to the point, there is less room for misunderstandings. When communications are sent, like letters or emails, which include more information than is necessary, it can leave the reader dazed and confused in some instanc- es. The reader should not have to be an engineer to understand the letter about the broken water booster, they should not need a law degree to read a violation notice, and they should not need IT assistance opening an email from management. Communications should answer the basic questions: who, what, when, where, and how; then, leave room for follow-up questions or inquiries as necessary. CONT I NU E S ON PAGE 16

ership, the more information they receive on the front end will reduce problems and conflicts later. Communication is where a large percentage of conflict resolution and mitiga- tion begins and ends, so it’s an essential tool in the property manager’s toolbox. Noting the importance of proper communication, then how does the property manager use this tool consistently when dealing with different generations? Should the same terminology and method of delivery be used for everyone? How far should management go when looking to commu- nicate effectively with everyone? Do age and generation even come into play when considering modes of commu- nication? These questions can be answered and dismissed by merely following these three rules: 1. Always Be Concise When communicating information to your residents and homeowners, it is crucial to get to the point as efficiently

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COMMUNICATION... from page 14.

How is this affected by the generational gap? Well, often, managers presume that the reader or audience can fully comprehend the information and only needs a short amount of notice. Unfortunately, limited lead time doesn’t take into account the recent college graduate who has just purchased his first condo and has never heard of an oil remediation project. Nor the elderly couple who is on a fixed income and utterly unprepared for a special assess- ment, or the Wall Street professional who has a meeting at 10 a.m. and is just finding out about a scheduled water outage just as he/she needs to have a shower to catch the train. Timing is everything when looking to communicate effectively, and the successful property manager will take into account every generation being served when sending out communications. 3. It Must Be Relevant Property managers have an arsenal of forms of communi- cation: email, social media, websites, letters, flyers, mailer cards, and even office visits and meetings. The list varies as much as the demographics of the audience. The savvy

2. Strive to Be Timely Emergencies are all but inevitable in the industry of property management. Every manager has probably been awakened from sleep for some unfortunate occurrence at a property, be it a fire, water outage, an accident, or the like. In those rare instances which require immediate notification to homeowners, the property manager has minimal options. In most cases, however, the effective communicator will allow as much time as possible between notifying those affected and the occurrence that will hinder where they live. Often conflicts arise

due to limited or poor timing when sending out informa- tion. When this happens, the number one complaint is that the resident or homeowner was not given enough time to prepare.

“Timing is everything when looking to communicate effectively...”

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property manager will use them all to their advantage. When speaking of relevance in communication, it must be relatable to the intended audience. Even so, bridging the generational gap is about making sure that infor- mation is communicated effectively to the community without any exclu- sions. Therefore, it’s most beneficial to employ more than one mode of communication when disseminating information. Send an email blast, fol- lowed by a letter, and afterward post flyers. There are no rules that limit the amount of communication with home- owners and residents. In fact — the more, the better. While one group of homeowners hasn’t opened their emails since their granddaughter set it up for them, they will see a flyer posted in the eleva- tor. Another group of residents who never opens their mail because they have everything electronically commu- nicated, will see their emails. And yet, another group doesn’t leave their unit often, only to check their mail, which is where they will receive the letter which was sent. In this instance, the property manager has taken into account each demographic and made sure that communication was made relevant to every intended recipient. The world of community association management is ever-changing, even as the world itself is evolving; one thing is constant, though: the people. Everyone is different, and age is just one of those differences. Community leaders must be able to adapt their communication to their audience for the highest efficiency. There will always be a challenge in one form or another, but proper communica- tion does not have to be affected by the generational divide. n

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DennisR. Casale MemorialGolfOuting

$115

Tuesday, June 23, 2020 Cocktails :: 6:00PM Dinner :: 7:00PM

Forsgate Country Club

375 Forsgate Drive

Monroe Twp., NJ

Dinner/Cocktail Hr. $115.00 per person Total: ________________ Mail completed form and payment to: CAI- NJ, Attn: 2020 Dennis R. Casale Memorial Golf Outing, 500 Harding Rd., Freehold, NJ 07728 Pay by credit card. Cardholder Name____________________________ Card Number_________________________________ Exp. Date______________ Sec. Code____________ Cardholder Signature _________________________ *Cardholder acknowledges receipt of goods and/ or services in the amount of the total shown hereon and agrees to perform the obligations set forth in the cardholder’s agreement with issuer.

DINNER ONLY REGISTRATION FORM Name/Designation 1.__________________________ Company Name _____________________________ Address ______________________________________ City, State, Zip________________________________ Phone _______________________________________ Fax __________________________________________ Email ________________________________________ 2. ___________________________________________ 3.___________________________________________ 4.___________________________________________ 5.___________________________________________

By registering for a CAI-NJ event, the registrant acknowledges that they are responsible to pay the full registration fee at the time of registration. Registrations will not be processed until all previ- ous outstanding balances are paid in full. Cancellations must be made by June 19th, 2020 for a refund to be provided. Swaps can be made at any time.

DRESS CODE: TO ENHANCE YOUR EXPERIENCE PLEASE FOLLOW OUR DRESS CODE POLICY. PROPER ATTIRE MUST BE WORN AT ALL TIMES WHILE UTILIZING THE PRACTICE FACILITY AND GOLF COURSES. PROPER GOLF ATTIRE INCLUDES: GOLF SHOES WITH SOFT SPIKES OR SNEAKERS, SLACKS,PANTS, AND BERMUDA LENGTH SHORTS, COLLARED GOLF SHIRTS INCLUDING MOCKS, SHIRTS MUST BE TUCKED IN AT ALL TIMES.

FOR MORE INFORMATION CONTACT JACLYN@CAINJ.ORG OR 609-588-0030

Presented By:

Each February, CAI-NJ gathers, turning our attention to honoring members for their outstanding contributions to our chapter and our industry. On Thursday, February 20, 2020 the awards celebration took place at The Events Center at iPlay America in Freehold – a new venue and a new format, promising to make this year’s celebration one to remember. The evening began with time for food, drinks and networking with fellow members, all while enjoying live Jazz music inspired by Mardi Gras. Members then moved into a sizable auditorium where several members were honored. It was certainly an amazing evening!

Thank You Sponsors!

Access Property Management, Inc.,AAMC, AMO Becker Lawyers Cowleys Pest Services Dior Construction, Roofing, and Siding Felsen Insurance Services, Inc. FWH Associates, P.A. Greenbaum, Rowe, Smith & Davis, LLP Griffin Alexander, P.C. Hillcrest Paving & Excavation, Inc. Mackoul Risk Solutions

McGovern Legal Services, LLC National Contractors, Inc. Pardini R. Construction Corporation RCP Management Company, AAMC, AMO Rezkom Enterprises, Inc. RMG, Regency Management Group, Inc. Taylor Management Company, AAMC, AMO The Falcon Group - Engineering, Architecture & Reserve Specialists USI Insurance Services

Congratulations Award Winners

OUTGOING PRESIDENT’S RECOGNITION Mohammed Salyani, CPA

PRESIDENT’S AWARD Angela Kavanaugh

HALL OF FAME Denise Becker, CMCA, AMS, PCAM

JEROME M. FIEN DISTINGUISHED SERVICE AWARD Jim Rademacher

CANDICE BLADT COMMUNITY MANAGER OF THE YEAR Kimberlee Roberson, CMCA

BUSINESS PARTNER OF THE YEAR Greenbaum, Rowe, Smith & Davis LLP

COMMITTEE OF THE YEAR 2019 Conference & Expo Committee

Congratulations Award Winners

SPEAKER OF THE YEAR R.J. Curcio

AUTHOR OF THE YEAR Jonathan Katz, Esq.

OUTSTANDING YOUNG PROFESSIONAL OF THE YEAR Jessica Hatton

COMMITTEE CHAIR OF THE YEAR George Greatrex, Esq.

COMMUNITY BOARD OF THE YEAR (UNDER 1,000 UNITS) Stonebridge Community Association

COMMUNITY BOARD OF THE YEAR (OVER 1,000 UNITS) Clearbrook Community Association

Coronavirus (COVID-19) and Your Community

Eric Eggert, CIC, CIRMS, Mackoul Risk Solutions Robert J. Flanagan III, Esq.,

Greenbaum, Rowe, Smith & Davis LLP Mohammed Salyani, CPA, FCCA(UK), Wilkin Guttenplan

COVID-19 From an Insurance Perspective Understanding what may and may not be covered… As COVID-19 continues to spread, so do the concerns of property managers, residents, and businesses everywhere. For many businesses, (including community associations, condominiums, and cooperatives) the virus threatens to disrupt revenue, which, in turn, results in more and more inquiries about how commercial insurance may or may not respond to virus-related business interruptions and illnesses. People want to know whether their insurance carrier will provide coverage if residents stop paying maintenance fees, or if they start get- ting sick in the building, or whether their policy would cover a deep cleaning of their common shared spaces and amenities. All of these are worthy concerns. Many will seek relief through their association’s commer- cial insurance policies, specifically through policies that cover business interruptions. But while many policies do have business interruption coverage, a significant number of these policies exclude compensation for communicable disease outbreaks, a change many insurers made after the SARS outbreak of 2003 (which was also a coronavirus). Although, we do not anticipate there to be coverage for this pandemic under most insurance policies at this time, every policy is different and the only way to know for

sure whether or not you have coverage is to have your insurance broker file a claim. We are not recommending that everyone goes out and files a claim if there is no merit behind it, but if you think you have been impacted by this then that is the only sure way to find out whether or not there is coverage on your policy. There is no guarantee that this will ever happen, but it is possible that at some point down the road the Federal Government could intervene as they did with the classifica- tion of Super Storm Sandy and make certain aspects of this pandemic covered by insurance. Until then, we encourage you to stay up to date with the latest news as this is new territory for everyone and the story is evolving daily. By: Eric Eggert, CIC, CIRMS, Mackoul Risk Solutions COVID-19 and Community Associations — a Legal Perspective The COVID-19 outbreak has presented ongoing chal- lenges to how we live our daily lives and operate our busi- nesses and communities. The hardest part of responding to this outbreak is that the situation is constantly evolving, as local, state, and federal authorities continue to provide updated restrictions as they receive more data. Further, Executive Orders restricting activity at the federal, state,

sorbetto/Digital Vision Vectors/Getty Images

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county and municipal levels should be monitored as well. With the foregoing in mind, there are several potential issues which all community associations need to consider. In order to properly address these issues, associations should stay informed daily and should work close- ly with legal counsel to ensure that the association develops the best plan of action for its situation. Conducting Open Meetings, Annual Meetings, Elections, and Transition Meetings A major concern for associations is how to proceed with conducting meetings open to unit owners while abiding by the restrictions set forth by local, state, and federal authorities. This is a particularly difficult position for associations to be in, as there are state law requirements regarding the holding of regular open public meetings, transition meetings, and elections, as well as, requirements in all association governing documents regarding the holding of elections and meetings. Associations have several options for satisfying these requirements while adhering to the health guidelines issued, including: limiting agendas; closing the meet- ing to in-person attendance while providing access via video or audio stream; adjourning meetings; coor- dinating proxy and absentee voting to limit the amount of attendees; and holding meetings entirely by phone or electronically. Associations should work with their attorneys to determine the best course of action for their community.

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COVID-19... from page 25.

Common Area Usage and Community Activities

Given the restrictions in place as of this writing, gym facilities should most likely be shut down until further notice. However, associations should work with their attorneys regarding how to address other common area usage and whether community activi- ties should go forward in light of their particular circumstances. Posting/Providing Information to Residents If an association intends to post instructive signs regarding social dis- tancing, handwashing, or the COVID- 19 outbreak in general, they should refer to recognized sources such as their local board of health, the CDC,

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or the WHO for such information. Once again, associations should con- fer with counsel to determine the best way to provide factual information to residents. Protocol When a Resident or Visitor is Diagnosed Associations should be develop- ing a protocol that works best for them in the event a resident or visitor reports testing positive for COVID- 19. This involves determining what information can and should be dis- seminated to the community; any restrictions that will be placed on that resident; how to handle deliv- eries to that resident’s unit; and how to properly clean, disinfect and sanitize any areas with which the individual came in contact.

CONT I NU E S ON PAGE 28

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COVID-19... from page 27.

Common Area Maintenance Payments

Finally, associations should be work- ing with their professionals to prepare for the very real possibility that several unit owners will either cease or be unable to pay their monthly main- tenance fees going forward. This means ensuring that the association has the proper financial safety nets in place; determining when and how the association wants to pursue delin- quencies caused by the COVID-19 outbreak. Once again, this is a deci- sion that an association should make in conjunction with counsel and its financial professionals to determine the best course of action. By: Robert J Flanagan III, Greenbaum, Rowe, Smith & Davis LLP Financial Considerations While Dealing with COVID – 19 As we navigate these challenging times dealing with this pandemic, we must all take time to reevaluate and plan for the potential impact it may have on our lives and the operations of the associations where we live. It is

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impossible to forecast the full impact it will have on the economy but there are steps that have been taken to help lessen the potential impact including efforts by the government to provide some economic relief. Tax Payment Deadline Extended The IRS has extended the April 15th filing deadline for federal income taxes to July 15, 2020. That includes both payments and filing of returns with a due date of April 15th. This extension applies to all individuals and entities, no limits. In addition, the 90-day extension was also granted to quarterly installments for the first quar- ter of 2020. This extension has only been granted to income taxes and not to any other federal tax due.

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CONT I NU E S ON PAGE 30

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COVID-19... from page 29.

Other Financial Considerations Aside from the above, associations must start to consider the long-term financial impact of the virus. Companies are dealing with loss of revenue and the first wave of layoffs has already started. Since it is unknown how long this will continue and how many people this will affect, there is no doubt that associations will see their delinquency rates rise. How much is yet to be seen. We recommend that they work with their accountants, management companies, finance committees and attorneys to evaluate the need for revised budgets, payment plans for distressed unit owners and re-evaluation of future projects. Another factor to con- sider for communities with loans and/or mortgages as to whether they may be a benefit to refinance at this time. There is no doubt that our industry will get through this as we have with all the ups and downs we have faced in the past. Again, this is definitely a time to pull in your professionals to help decide your best course of action for 2020 and beyond. Disclaimer: The information contained in this article is for general guidance on matters of interest only. The appli-

Family First Coronavirus Response Act In a nutshell, this act states that employers with less than 500 employees must provide paid leave and paid sick leave to employees who are impacted by COVID-19 under certain conditions. Employers may be able to apply for tax credits if certain criteria are met. This could be very significant for associations that have employees, management companies and our business partners. This article is not intended to pro- vide any legal advice and we recommend the Boards and business partners consult with their respective legal counsel as to how this may impact your business. NJ Potential Tax Relief The New Jersey State Assembly and Senate have passed a bill to extend the deadline for New Jersey taxpayers to June 30th. This bill is now awaiting Governor Murphy’s signature. As of the date of writing this article, he has not yet signed it in its current form.

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