March 2023

CHAPTER TRENDS

National Cooperative Bank Welcomes Mark Reid as Head of Community Association Banking

mem property management Announces Major Upgrade of its Telecommunications System mem property management company recently announced a significant upgrade to its telecommunications services to serve their residents and vendors better than ever before. The improvements will help residents and vendors get the answers they need quickly and effortlessly, whether inquir ing about payments, late fees, accounting matters or any service-related issues. mem’s adoption of handling activates a feature to play an announcement to callers about how much time is left in

National Cooperative Bank (NCB), a leading financial institution dedicated to providing banking solutions to

cooperatives and socially responsi ble institutions nationwide, is proud to welcome Mark Reid as Head of Community Association Banking. In his role, Mark will be responsi ble for managing and maximizing the

growth of NCB’s community association line of business while working alongside business development officers to increase NCB’s treasury services, deepening our integration with spe cialized 3rd party software providers, growing deposits, and originating capital improvement loans nationwide. Mark comes to NCB with over 30 years of deep bank ing experience and a long track record within the com munity association banking industry. Mr. Reid’s experience includes management roles in wholesale bank product management, product development, sales, relationship management, and bank operations. Prior to joining NCB, Mr. Reid was the Managing Director of Property Management and HOA Banking team at Webster Bank (formerly Sterling National Bank). Prior to joining Webster Bank, Mr. Reid served as Vice President, Senior Product Manager, Treasury Management Group at CIT Bank, and as Senior Vice President, Banking and Cash Management at FirstService Financial. Mr. Reid holds a bachelor’s degree from Amherst College. • All submissions must come from and be about: - A member of CAI-NJ (Manager, Management Company, Board Member, Business Partner or Business Partner Employee) in good standing. • Companies/Communities are permitted four (4) announcements per calendar year. • Submissions are limited to 150 words. - Members are responsible to condense the information appropriately, as CAI-NJ will not do so. Any submissions over 150 words will not be published.

the queue and an oppor tunity to learn more about mem property management while they wait. The esti mated wait time is a mov ing average based on the

duration of the previous calls and rounded to the minute. This allows residents and vendors to manage their time more effec tively and is the latest improvement in a state of the art auto mated workflow system that routes calls quickly and efficiently to the right person, every time. There is no need to leave messages or wait for a call back, mem is committed to 21st century personalized service for all its residents and vendors. The new system also allows mem management to monitor calls for quality assurance, work to further reduce wait times and evaluate call handling performance metrics across the entire organization. n

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