December 2025 CT

MANAGEMENT TRENDS... from page 44.

HOMEOWNER COMMUNICATION Community managers are increas ingly using chatbots to streamline interactions with residents. Chatbots can answer frequently asked ques tions, provide updates on communi ty events, and handle maintenance requests. A chatbot is a software application designed to have textual or spoken conversations. You have seen them in the lower left-hand cor ner of every service website labeled, “How can we help you?” Chatbots can be trained on an organization’s individual bylaws to ensure accurate responses to ques tions like, “When are we allowed to

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DECEMBER 2025