December 2025 CT

MANAGEMENT TRENDS Putting the “AI” in CAI —

AI Use from A Community Manager’s Perspective By Ray Barnes, CMCA, AMS, PCAM, Taylor Management Company, AAMC, AMO

J im might have been talking about the current trend of AI when he uttered those words. Quite simply, artificial intelligence (“AI”) is defined as “the capability of compu tational systems to perform tasks typically associated with human intelligence, such as learning, reasoning, prob lem-solving, perception, and decision-making”. Americans are much more concerned than excited about the increased use of AI in daily life, with a majority saying they want more control over how AI is used in their lives. Yet many don’t trust their own ability to spot AI-generated content. Most recently, artificial intelligence has been used in human resources for talent acquisition, employee engage ment, and performance management. AI-powered tools help automate resume screening, predict employee attrition, and personalize employee training programs, improving efficiency, and reducing human bias in decision-making. Early researchers developed algorithms that imitated step-by-step reasoning that humans use when they solve puzzles or make logical deductions. By the late 1980s and 1990s, methods were developed for dealing with uncer tain or incomplete information, employing concepts from probability and economics. This addressed most problems using fast, intuitive judgments. How Can AI Assist in Community Associations and Organizations AI is transforming community associations and organiza tions by automating tasks, enhancing communication, and improving decision-making. Here are some key applica tions of AI in these sectors: “The great gift of the human imagination is that it has no limits or ending.” — Jim Rohn

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The community association management industry plays an -integral part in enriching the quality of life for millions of homeowners. From common area maintenance to financial management to events production, association managers are responsible for a gamut of duties. To streamline operations and do more with less, commu nity managers are embracing artificial intelligence. Recent trend reports show that approximately 75% of finance departments acknowledge the value of integrating AI to enhance efficiency and support better decision-making. In service-based businesses, if you can combine that with artificial intelligence and some of the mundane tasks, it’s going to make the employee happier and the business more profitable. AI IN PREVENTATIVE MAINTENANCE By evaluating maintenance history and equipment per formance, AI helps forecast when systems, such as pumps, HVAC units, and roofing components may require atten tion. This gives managers a clearer heads-up before issues arise, allowing smaller repairs to be handled before they grow into costly emergencies. CONTINUES ON PAGE 46

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DECEMBER 2025