December 2025 CT

Embrace AI: How Your Condo or HOA Board Can Work Smarter, Not Harder By Frank Cicala, The Baldwin Group

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T he world is changing fast, and artificial intelli gence (“AI”) is becoming a bigger part of how businesses and communities operate. It’s proba bly something you know you should be using, but you’re not exactly sure how. No need to worry. We know that keeping up with new technology can feel overwhelming, especially when your plate is already full with managing a community. But AI is actually a tool that can make your role as a board member or community president easier, not harder. Rather than adding complexity, AI can simplify many of the tasks you already handle. Whether it’s improving communication, streamlining finances, or making main tenance planning more efficient, AI is here to help, not replace, your leadership. Here’s how: Make Communication Smoother and Safer Drafting community-wide messages can be stressful, especially when you want them to be clear, professional,

and aligned with your governing documents. AI tools can help refine what you’ve written so the wording is neutral, accurate, and easy to understand, reducing the likelihood of misunderstandings or avoidable complaints. This quick step can help prevent misunderstandings and even reduce the risk of triggering a Directors & Officers (“D&O”) insurance claim. Simplify Meeting Minutes and Documentation Taking meeting minutes can be a tedious process, but AI-powered transcription tools, like Otter.ai or Fireflies. ai, can listen in on board meetings and create summa ries for you. This helps ensure accuracy, saves time, and allows board members to focus on the discussion at hand rather than scrambling to take notes. Smarter Budgeting and Financial Oversight AI-powered financial tools can analyze past expenses and trends to help you create more accurate budgets CONTINUES ON PAGE 14

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DECEMBER 2025