December 2023 CT

MANAGEMENT TRENDS Stuck in the Middle By Anthony Gjergji, CPM, MBA, East Coast - Ideal Management

I n the world of homeowners’ associations (HOAs), a delicate web of relationships exists among homeowners, board members, and management companies. While HOAs aim to maintain and enhance the quality of life with in their communities, these relationships often give rise to complex challenges and dilemmas for property managers. This article explores the nuances and difficulties that prop erty managers face when striving to maintain fairness and harmony within these intricate relationships. The Homeowners Association Landscape Homeowners associations are a common feature in residential communities across the United States. They are typically governed by a board of elected volunteers who are responsible for making decisions on behalf of the com munity and ensuring adherence to the established rules and regulations. These responsibilities also include maintaining the site, including but not limited to the common area grounds and structures. At the same time, management companies are hired to oversee the day-to-day operations and enforce these rules. This structure sets the stage for a unique interplay of interests and responsibilities. The Challenges of Property Management Property managers serve as the bridge between home owners and board members, and they often find them selves in the unenviable position of mediating disputes and navigating the complex dynamics between these two groups. Here are some of the challenges they face: BALANCING THE INTERESTS OF HOMEOWNERS AND BOARD MEMBERS One of the fundamental difficulties property managers encounter, is the need to remain impartial while addressing the concerns of homeowners and implementing the deci sions of the board. When a board’s decision negatively

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“Property managers serve as the bridge between homeowners and board members, and they often find themselves...mediating disputes..."

impacts a homeowner or a group of homeowners, property managers must tread carefully to maintain fairness and objectivity. For instance, a board may decide to increase monthly fees to fund essential maintenance projects, which can lead to resentment among homeowners. As property managers, they must communicate and enforce these decisions while understanding the frustrations of homeowners who may be financially burdened. Property managers are often privy to the inner workings of an HOA, witnessing firsthand the discussions, debates, and disagreements among board members. While they may have their own opinions on certain decisions, they are bound by their professional obligation to implement and support board-approved resolutions, even when they CONTINUES ON PAGE 54 UPHOLDING BOARD DECISIONS EVEN WHEN IN DISAGREEMENT

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