CAI-NJ November 2025

ORDER... from page 17.

a debate or a cross-examination. A best practice is for the board to thank the speaker for their comments and instruct the manager to note the issue for follow-up or for consideration on a future agenda. Critically, it is the duty of the board to likewise refrain from interrupting residents while they speak and to maintain a respectful and professional demeanor, particularly when tensions run high. During those moments, it is the role of the chair and board to return the discourse to a civil and respectful level, not to exacerbate or escalate the situation. Conclusion: A Foundation for Good Governance Board meetings do not have to be devoid of discourse and debate as those are foundational ingredients in all governance, community associa tions and beyond. It is in the great debates that forward progress and compromises are found, so long as they are approached with civility, pro fessionalism, and respect. Maintaining professionalism and decorum in board meetings is not a matter of luck; it is a fundamental component of good governance and requires intentional implementation. It requires commitment from every board member and is fortified by strong leadership from the chair, pro fessional support from the manager, and the adoption of clear procedures and guidelines. By implementing this framework, an association can create an environment that is not only more professional but also far more effec tive and less stressful. n

of industry-defining community management

Accounting Accurate accrual-based financial reporting Management Time tested maintenance solutions Communication Keeping boards, owners and residents informed Technology Leading-edge software platforms and financial tools

To learn more, visit IntegraMgtCorp.com or call Edward San George, MPA, PCAM at ( 973) 770-1500 .

200 Valley Road, Suite 203 Mt. Arlington, NJ 07856

CAI-NJ advises that for training, marketing or other purposes, all events may be recorded, videotaped and/ or photographed. By attending a CAI-NJ event, the registrant(s) consents to the use of his/her image by CAI-NJ and agrees to waive any claim for the use of his/her image, including without limitation, the appro priation of his/her image for commercial purposes or the invasion of his or her privacy.

18

NOVEMBER 2025