CAI-NJ May 2020 (w)

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4) What are some of the things an association should have on hand when pre- paring for a transition, or in case the need arises? Ryan: Documentation, documen- tation, documentation. Any history, past work orders, outstanding issues, blueprints, warranties, litigation doc- umentation relating to the envelope or mechanicals, tickler file on major “Every property manager should always be able to expect transparency throughout a transition.” site items, preventative maintenance schedules, list of outside vendors for example, HVAC, Compactor, Fire Safety, etc. 5) What are the main chal- lenges that are faced during such a transition, and what is the best course of action to overcome them? Ryan: The focus can be organic in nature and the challenges may change daily. There are many chal- lenges that arise throughout transitions into a new account. Sometimes it may be uncooperative transitioning parties (the agents or vendor leaving). Information changing hands from one party to the other is always a complex process. While each agent should

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