CAI-NJ May 2020 (w)

TRADING UP An Interview By Jacci Williams, Property Manager, Corner Property Management, AAMC With Michael Ryan, Vice President, Adamas Building Services

C ommunity associations are kept running like a smoothly oiled machine by the many parts which work in tandem to make it do so. The managers and com- munity leaders work with service vendors and contractors to ensure that the community remains viable and pleasing to the current and future stakeholders. The vendors and contractors build knowledge of the community that helps them meet the needs and expectations of the residents and community leadership. This knowledge is critical when an emergency arises, or a project plan is needed. In life, however, change is inevitable. Just as the sun rises and falls, we all face change in one facet or another; and in the world of community management, changes are just as inescapable and constant. Be it from one vendor to another, one process to another, or one employee to another; a community will face change; and

being able to effectively see a community through that transition is an essential skill for a property manager. The key to success is in managing that transition, and not allowing the change to manage the property. I recently spoke with Michael Ryan about this very subject matter. I wanted to find out what a property manager like myself, should expect from a building services provider when leading a building through a transition from one provider to another.

1) How often do you find yourself in the midst of a transition when it comes to either coming in behind another vendor, or switching over a building super? Michael Ryan: The process of tran- sitioning into a new account isn’t difficult but can be challenging. In

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