CAI-NJ May 2019 (w)

CHAPTER TRENDS

mem property management Upgrades Telecommunications Services mem property management recently announced a significant upgrade to its telecommunications services to serve their resi- dents and vendors better than ever before. The improvements will help residents and vendors get the answers they need quickly and effortlessly, whether inquiring about payments, late fees, accounting matters or any service-related issues. mem’s adoption of ShoreTel Workgroup Queue Handling activates a feature to play an announcement to callers about how much time is left in the queue and an opportunity to learn more about mem property management while they wait. This allows residents and vendors to manage their time more effec- tively and is the latest improvement in a state-of-the-art automat- ed workflow system that routes calls quickly and efficiently to the right person, every time. The new system also allows mem to monitor calls for quality assurance, work to further reduce wait times and evaluate call handling performance metrics across the entire organization.

Robert J. Flanagan Named Co-Chair of Greenbaum, Rowe, Smith & Davis Community Association Practice Group Mr. Flanagan, a partner in the Litigation Department, has been counseling association clients for nearly ten years on matters related to governance, day-to-day operations, cap- ital improvements, financing, collections and litigation. Mr. Flanagan explains: “I view being a community association lawyer as being a problem solver. I work closely with my clients to achieve the most effective and cost-efficient reso- lution to any problem.” Mr. Flanagan joins Christine F. Li in co-chairing the group. Ms. Li comments: “I am so pleased that Bobby will be serving with me as co-chair. His strong experience in community association law and enthusiasm will continue to benefit our existing association clients while growing this area of practice for our firm. n

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