CAI-NJ May 2017

HAMMER... from page 25.

plete with pictures, time on the job, and future tasks for a project to be complete. If you have ever seen an artist stroke a brush, or a pianist gracefully rolling their fingers over the keys, they can make it look so easy. The back-office operations of a property management company can be explained in many different fashions. The most success- ful property management companies will make these daily tasks look easy, but it comes from internal preparation and providing their staff with the tools to think, plan, and put the ideas of their communities into action. A property management company must make the decision of whether they will invest in the resources needed to make this technology available for their communities. These expenses can be defined as not only the cost to maintain the software, which is typically expensed per community, per door; but also, the training for staff to use the software. A con- dominium association, homeowners association, or co-op, has invested in the management company by signing an agreement which includes a full faith effort on the part of the management company to fulfill the promises expected of them. This includes managing the operations of the community in an efficient manner. Property managers should take the initiative to provide their operations managers and maintenance staff with the tools to succeed. Using technolo- gy as your hammer will empower the facility and operation managers of your communities. n

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