CAI-NJ June 2021

MANAGEMENT TRENDS... from page 50.

what the process is when an owner is found to be in non-compliance. This includes architectural guidelines as well. Have a process in place for owners to have modification requests reviewed and approved quickly. Management – This is what our job actually is. What level of service should they expect? Help the owners understand that management acts at the behest of the elected board members. We carry out the daily operations but are not the decision-makers. Have all requests put in writing for board review, and respond to owners promptly. Even a “no” response is better than none at all. Educate them on the use of the after- hours emergency line and advise when an issue is not an emergency although important to them. Knowing that they will be receiving a prompt response will free up the after-hours line for truly urgent matters affecting the safety and well-being of the owners and property. A lot of hard work goes into the every- day management of a community asso- ciation, whether it is nine units or nine hundred. As managers, we all know that community management is not a 9 to 5 job. For many, it’s our career path. We stay late to finish that one more thing, we miss dinners with family, and we work evenings to attend board meetings. We further our education… maybe it’s time to use what we have learned to better educate our homeowners. If our focus is on educating the homeowners, in turn, they may step up to be educated board members in the future. What a way to make a living… and proud of it! n

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