April 2023

2023 CONQUER+CONNECT ScheduleofEvents 7:00 am to 8:00 am Tabletop Sponsor Set Up 8:00 am to 9:00 am Registration & Tabletops Breakfast Buffet 9:00 am to 10:00 am Opening Remarks & Keynote Presentation 10:00 am to 10:15 am Networking Break 10:15 am to 11:15 am Education: Two Tracks 11:15 am to 11:30 am Networking Break 11:30 am to 12:30 pm Afternoon Keynote Presentation 12:30 pm to 1:00 pm Lunch Buffet 1:00 pm to 2:00 pm Education: Two Tracks 2:00 pm to 2:15 pm Networking Break 2:15 pm to 3:15 pm Afternoon Education 3:15 pm to 3:45 pm Closing Remarks & Door Prizes Schedule is subject to change Education 9:00 am to 10:00 am DEI is Everywhere! (Main Ballroom) Presented By: Sharon Newport, CAE This acronym, DEI, sounds so simple. We hear it everywhere all the time. Yet, this neat and tidy little acronym represents big, imperative and transformational work in multiple domains. Our communities, offices and staff are often moving at a very different pace when addressing diversity, equity, and inclusion. We can find ourselves trying to“do the right thing” to advance DEI responsibly and sometimes we get overwhelmed then do nothing at all. There is a learning curve in the journey towards positive outcomes. There is also a mindset that can help us in our everyday execution. Let’s slow down and explore what supports positive outcomes and effective mindsets for implementing DEI effectively everywhere.

In this session we will: • Inspire your DEI journey as a leader and a learner

• Deliver empowering tips to create change no matter your positional power • Explore a vision for how DEI can improve your work in the coming years • Provide promising practices for a mindset that will support long term success

10:15 am to 11:15 am Learn to Lead Presented By: Elaine Warga-Murray, MA, CMCA, AMS, PCAM, RMG, Regency Management Group, LLC and E.W. Murray Consulting, LLC Leadership can come naturally, but leadership skills can also be learned, perfected and taught. In order to be a leader it is important to know the various styles of leadership.

In this programwe will discuss: • Leadership Styles • Determining Your Leadership Style • Needs and Style That Best Supports Your Team

Effective leadership is about influencing and motivating others to take action, rather than giving orders. In an interactive, 60-minute event learn proven techniques for persuading others, gaining buy-in and creating enthusiasm for your projects.

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Excelling in Customer Service and Conflict Resolution Presented By: Caryn Brahn, Servpro of Eatontown/Long Branch

Being in the service industry can be difficult. You are required to manage your job, your employees, and your customers. This course is designed to share real life experience and strategies to provide better customer service and resolve conflict quickly and amicably. The topics discussed in this presentation include styles of customer service and how they benefit you and those you serve, best practices and tips for improving your customer service skills, a focus on resolving conflict and de-escalation of an issue, and case studies from actual customer service interactions. One of these case studies will concentrate on the specific issues women face in the workplace pertaining to inappropriate behavior from the opposite sex.