2023 Conquer + Connect

OR

Excelling in Customer Service and Conflict Resolution Presented By: Caryn Brahn, Servpro of Eatontown/Long Branch

Being in the service industry can be difficult. You are required to manage your job, your employees, and your customers. This program is designed to share real life experience and strategies to provide better customer service and resolve conflict quickly and amicably. The topics discussed in this presentation include styles of customer service and how they benefit you and those you serve, best practices and tips for improving your customer service skills, a focus on resolving conflict and de-escalation of an issue, and case studies from actual customer service interactions. One of these case studies will concentrate on the specific issues women face in the workplace pertaining to inappropriate behavior from the opposite sex. The content is derived from 20 years of customer service experience in a number of industries, including corporations like Six Flags, Toll Brothers and SERVPRO. It will include training material gleaned from these corporate giants as well as tactics used by small business owners and real estate and hospitality professionals. The audience will be able to benefit from relatable/shared experiences, humor and walk away with practical ways to better handle difficult situations and generate more positive interactions with their customers. 11:15 am to 11:30 am - Networking Break 11:30 am to 12:30 pm - Afternoon Keynote Presentation Are YOU onYOUR List? Achieve Your “Want to Dos”Amidst Your “Have to Dos” (Crystal Ballroom) Presented By: Dr. Colleen Georges How often do we set professional or personal goals for ourselves, just to let them go by the wayside because we have too many other responsibilities that take priority? Maybe we have been dreaming of going back to school, earning a professional certification, or taking a training seminar. Perhaps we want to get back to a personal passion we used to enjoy that has been shelved because of our busy schedules, like painting, running, writing, model building, or volunteering in the community. Or possibly, we want to create a more satisfying balance for the time we spend with family and friends, and the time we spend working. And sometimes, it may be that we are finding ourselves stuck in a rut of mundaneness and can barely remember what we really love doing, what brings us a sense of meaning, or what we are great at. Whatever adventure our current story is not providing us, there are always strategies to rescript it. Sometimes it’s a matter of how we talk to ourselves, what we focus on, or what we spend our time on. Whatever it is that’s hindering us, it’s time to write ourselves a new chapter. 12:30 pm to 1:00 pm - Lunch Buffet 1:00 pm to 2:00 pm - Education (Two Tracks) - Regalia Rooms Digital Skills: Using Social Media to GrowYour Brand Presented By: Nichole Gist, Hello GreenMarketing This seminar is designed for individuals or companies who are looking to grow their brand through the use of social media. Whether you’re a beginner or intermediate level, this seminar will provide valuable insights and strategies for building a strong online presence and reaching your target audience. We’ll cover the basics of popular social media platforms, tips for creating engaging content, advanced strategies for growing your brand, and real-world success stories. Attendees will have the opportunity to ask questions and share their own experiences during a Q&A session. By the end of the seminar, you’ll have the knowledge and tools you need to create a successful social media marketing strategy for your brand.

OR

Personality and Professional Growth: Understand HowYour Personality Impacts Your Success Presented By: Lisa Leath, Vantaca, LLC Attendees of this programwill learn how to better understand how we communicate as individual teammembers and how those various styles and behaviors influence our company culture.

Key Takeaways: • Intro and review of the 4 communication styles • Self-Identity activity • Deep dive into identities • Flexing communicating styles activity • Wrap up-learnings, Q&A 2:00 pm to 2:15 pm - Networking Break

2023 Conquer + Connect | www.cainj.org

7